CSR - Customer Service Representative

Job Description – Customer Service Representative Job Title:Customer Service Representative FLSA Status:Non-exempt/HourlyReports to:Service Center Manager Job Summary:The Customer Service Representative schedules deliveries, traces loads and responds to problems that arise during the day regarding pick-ups or deliveries. The CSR communicates with customers on their freight in regard to delays or accessorials. Essential Functions: · Perform prompt and complete data entry · Enter accurate customer orders in computer system · Monitor on-time performance for driver delivery and pick-up · Prepare tracking reports · Develop knowledge base of all customers · Develop relationships of all customers · Understand and abide by various customer requirements · Resolve customer problems promptly and efficiently · Understand the operations and rules of the various rail carriers and piers · Communicate with Dispatchers to avoid any problems with loads or transports and resolve any issues that may occur · Cooperate with Revenue Team to retain and/or develop business · Trace and monitor existing loads in the system to prevent problems from occurring · Other duties as assigned Requirements: · Experience in intermodal transportation or import/export business preferred · Excellent communication abilities, both written and verbal · Excellent computer skills · Ability to effectively multi-task when necessary · Flexible; able to work in past-paced environment · Ability to work independently and make informed decisions · Associates degree or equivalent combination of education and relative experience · Ability to work long hours/swing shift hours if necessary to handle special customer requests All potential new hires must pass a drug screen and back ground. Job Type: Full-time Pay: $22.00 - $24.00 per hour Benefits: • 401(k) • Dental insurance • Health insurance • Paid time off • Vision insurance Shift: • 8 hour shift • Day shift Work Location: In person