CSR - Customer Service Representative

WHO WE ARE NOT…. We arenota cold-call telemarketing company and arenotoffering temporary employment. We arenothigh pressure sales people. We arenotcommission based. WHO ARE WE? We are SVP Office Intuition Inc., a growing company, revolutionizing and providing solutions for the office work environment while providing long term work from home opportunities. • Fast-growingcompany • CertifiedService Titan Coach Providers • Work culture provides a structured and supportive environment • Extensive training support and resources at your disposal • Dynamic work environment:Werecognize achievement and incentivize attendance! • Warm camaraderie amongst peers • Invested in your success and growth. • Faith-based • Women founded • Family-oriented Please read below carefully if you would like to be to be considered for this position: WHO YOU ARE: • Grounded in strong values and core morals/ethics • Enthusiastic & life-long learner • Someone who appreciates a work from home opportunity that provides a healthy work/life balance WHAT WE PROVIDE: PROFESSIONAL DEVELOPMENT & CERTIFICATION TRAINING For entry level applicants who are accepted into our comprehensive training program, we provide • Professional Development & Training in our G.O.L.D. Standard Course • Certification in a top level CRM and Online Communications platform (NOTE:To be qualified for our open positions you must complete the Training & Certification program) Those who certify in the training program have the option to accept an open position within our company! • Note: You arenotrequired to hire on with us to gain these valuable skills and certifications, as the training program is apart from our position offerings. What to expect: • We have minimum required skills to be sure each applicant has the best experience and is set to succeed in their job- We can work with you to provide the needed resources to meet those minimum requirements if you are close to meeting them. • For those who do not meet the minimum customer service skills of experience in collaboration software and the needed CRM skill sets we do offer qualified applicants a pre-hire, free training that will give you the required skill sets of a top utilized Service industry CRM as well as an intuitive collaboration platform (Once you meet all bench marks you will be issued a certificate of achievement and be eligible to hire.) • For those who choose to hire on after the free professional development certification, we provide a bonus for successful demonstration of proficiencies. Amount is commensurate with the position you hire on for. • We are a company who believes strongly in a healthy work life balance, having fun in the process and continued growth both personally and professionally. So optimize on this professional growth opportunity and make the best of it. Amount of time to complete training is dependent on your input and retention; “What you put into it is what you get out of it!”. • Excellent attendancerequired during pre-training. Please respect that we are spending our resources and training program for you to succeed at our expense. The schedule for training can be flexible based on your needs and our availability but once set we ask that it be honored. WHAT DOES WORKING WITH SVP LOOK LIKE? • We are Hiring for 2-3P/Twith On-Call toF/TPositions (hrs dependent on shift availability). All working hours are Mon-Fri during 8am-8pmEST time frame. • P/T and On-call employees are given first option to fill any Full Time positions that come available! So someone may join the team as on-call and transition later to F/T!!! • We provide apositive and supportive work culture • We give first consideration for new positions/promotions to our Full Time to on-call team members as priority candidates, as we grow. • We promote from within.As our company continues to grow we develop new departments with positions to be filled. We are watching for potential growth and fits from within our team to fill these positions. • Ongoing professional development post-hire • LIFELONG Learner!!!There are numerous opportunities to grow your skillset within the company. From CSR to IT, we are looking for people with the desire to become a part of an emerging leader in the customer service industry. Bonus! Bonus! for all PT-FT employees 1st bonus $250-500 Sign-On Bonus (Dependent on Position) • Post sign-on training bonus(Eligibility = successfully proving proficiencies & excellent attendance) 2nd Bonus $250-500 Longevity Bonus (Dependent on Position) • 90 day probationary graduation(Eligibility = 90 day sustained performance of base proficiencies, continued professional growth and excellent attendance) YOUR HOME & TECHNOLOGY REQUIREMENTS: As a remote, work from home position, you do not have to purchase a car or fancy wardrobe, you simply need a strong reliable technology base, and positive attitude. What You Need: • Direct plug-in ethernetto a reliable high speed internet connection • Minimumspeed of 5 mbps Upload and 20 mbps Download speeds • Adedicatedseparate and quiet space to take calls and work uninterrupted from family or home life. • Up to date computer withminimum 16 GB RAM • 2 monitors minimum • Typing: Minimum 55 WPM at +95% accuracy to be eligible to hire - this is the typing speed needed to assure quality of work environment for you (a typing test is required). For those not able to meet this typing speed at start of training - 45 WPM we have made consideration during the training phase and with our provided resources we have seen many candidates successfully get up to 55 wpm by the time hiring considerations were made. • Video camera for meetings • Noise cancelling headset/microphone must be VOIP compatible • Proficient use of online Interactive video Platforms IE: Ring Central and Google Meet **these platforms are used for all our trainings and meetings** HOW TO USE GOOGLE MEET: https://www.androidauthority.com/how-to-use-google-meet-1158760/ RING CENTRAL: https://meetings.ringcentral.com/join WHAT IS YOUR ROLE: This position reports to the Dispatch Office Manager • Receive inbound service calls and communicate with both clients and customers to address concerns • Outbound service calls as needed • Gather and enter accurate customer account details • Strong organizational skills • Strong communication skills, including the ability to navigate between screens while assisting customers • Consistent note taking • Problem-solver with a can-do attitude • Master prepared phone scripts • Work with team members • Time Management: The ability to organize and manage multiple priorities • Navigate through multiple systems and tools • Other duties as needed- training provided A qualified applicant must …… • Have effective written, verbal, and grammatical communication in English • Be pleasant and helpful with a calm disposition • Have experience with Google Docs/Spreadsheets/ Email/Calendar • Be trainable on web-based software • Be able to multi-task and think “on your toes” • Have the ability to handle between 50-100 inbound and outbound calls per day with professionalism • View challenges as opportunities to grow • Be excellent at note-taking • Have a desire to have a healthy work/life balance While this job listing is not an exhaustive list, it gives an accurate description of the general nature and level of work in this position. NOTICE: SVP Office Intuition Inc. participates in E-verify Job Types: Full-time, Part-time Pay: $12.00 - $14.00 per hour Expected hours: 10 – 40 per week Benefits: • Flexible schedule • Paid time off • Professional development assistance • Referral program Shift: • Day shift Application Question(s): • Please list 2-3 dates and time ranges that you could do an interview. • We want to hear from you what attracted you to this position, and why we should choose you over other candidates? • This position is entirely online and remote. If chosen, will you have any issues separating your work life from your home life during work hours, and dedicating your work time with full focus and attention to your position, without distraction from family/friends/other? • What is your typing speed WPM and accuracy? We require 45WPM minimum to enter our training, with an expectation of 55WPM for hiring: • Have you read the full ad and understand the compensation and bonus package for this job? If YES, is this going to fit your lifestyle? We want to make sure you're OK with it before submitting an application: • If you are chosen to join our G.O.L.D Standard Proprietary training program as described in our ad (Program training & certification valued at $10k), are you willing to commit to completing the training/certification offered free to you, PRIOR to the paid employment beginning (*duration of training dependent on your ability and speed in meeting the training benchmarks)? (Pending completion of the training and proving proficiencies you will be eligible to receive the first bonus incentive!) NOTICE: SVP Office Intuition Inc. participates in E-verify • REQUIRED: In order to consider your application complete, please call 574-208-5858, where you will be directed to the Voicemail for the Hiring team at SVP Office Intuition. Tell us: 1. First & Last name, Spell it out as it is listed in INDEED 3. Your phone number 4. Answer these 2 questions (less than 1 min per): Can you tell us about any skills or experience you have that might be helpful in this job? Why should we hire you? Please note that upon completion of this recording for us, we will be inviting qualified candidates into a live interview. DID YOU LEAVE THE PHONE CALL RECORDING FOR US? Location: • Houston, TX (Preferred) Work Location: Remote