CSR/Account Manager- Personal Lines Insurance

CSR/Account Manager- Personal Lines Insurance We are seeking a Client Service Representative (CSR) to join our growing team. Can you deliver exceptional customer service? Are you interested in helping a range of clients through issues that vary from relatively simple to moderately complex? Come join our friendly, fast paced work environment today! We are looking for people who are enthusiastic about building relationships with clients, will collaborate with the sales team to achieve goals, constantly seek improvement, and will demonstrate the value Superior Insurance Partners can provide. Responsibilities: • Effectively manage high volume of incoming calls. • Quoting, endorsements, certificates and contribute to the renewal process. • Develop and maintain strong relationships with clients through regular communication and follow-ups. • Handle complaints, provide appropriate solutions/alternatives within the time limits and follow-up to ensure a resolution. • Keep records of customer interactions, process customer accounts and file documents. Skills: • 1-2 years of client service experience • Property and Casualty Insurance License • Experience with Applied EPIC or AMS360 a plus • Proficiency in Microsoft Office Superior Insurance Partners is a rapidly growing insurance brokerage platform, focused primarily on providing commercial lines, personal lines, and employee benefit solutions to companies and individuals. Superior acquires and partners with leading independent insurance agencies primarily in the Midwest and Eastern US. The company’s mission is to improve the lives of its agency partners. Superior does this by creating a highly tailored plan for each of its agency partners to help them achieve their goals, and providing customized resources including accounting/finance, recruiting, HR, AMS/IT, marketing, and M&A support. Agency partners are aligned through long-term economic incentives while leveraging the benefits of best practices, scale, and resources across Superior’s shared platform. Job Type: Full-time Pay: $45,000.00 - $60,000.00 per year Benefits: • Health insurance • Paid time off License/Certification: • Property & Casualty License (Preferred) Work Location: Hybrid remote in Media, PA 19063