CSS Team Manager

Company Description

In May 2021, Lendi and Aussie Home Loans merged to create Lendi Group. Today, Lendi Group is Australia's largest retail mortgage broker, with a loan book in excess of $100 billion, with over 1300 brokers and 225 retail stores across the country.
As a Group, we have unified our approach across Aussie Home Loans and Lendi to deliver a truly personalised home-buying and home loans experience for the Australian audience that seamlessly balances human support and smart technology. Our vision is to become the undisputed destination for Australians to buy and own property.
Diversity, Equality, and Inclusion are fundamental to the success of Lendi Group. We’re passionate about fostering an environment where our team members feel valued and supported and we celebrate everyone’s unique identity.
To learn more about life at Lendi Group check out our blog: https://www.lendi.com.au/inspire/category/life-at-lendi/

Job Description

The Client Solutions - Credit Assessment Team Manager team plays a pivotal role within Lendi’s Customer and Sales function, which comprises the Submission, Assessment and Settlement groups. We are looking for someone with industry experience to join our expanding leadership team. Lendi has been overwhelmed with customer demand this year and we are always looking for great leaders to join the team and help us keep up with our customers.

Reporting to the Head of Client Solutions, you will be assisting the CS teams who provide loan processing, compliance and 'back of house' support to our rapidly-growing national teams of Brokers and CS, this fast-paced and varied role will see you accountable for (but not limited to):

• Management of Pre and Post Submission Loan Applications and Client Expectations 
• Work closely with Client Solutions senior management to provide strategic and performance support, in line with OKRs of the business
• Managing of CS teams who are liaising with customers, lenders and the relevant teams in the customer function to ensure that loan applications are submitted, approved and settled timely
• Identify and implement process improvements
• Coach and mentor to drive performance

Qualifications

• Experience relevant to the role is preferred with a strong understanding and previous exposure to the Australian mortgage market
• At least 5 to 10 years of Australian Mortgage experience with extensive experience in a customer facing role
• At least has 2 years of previous management and leadership experience
• Excellent problem solving skills and the ability to work effectively under pressure
• Must have extension lending/broker/finance support experience, preferably in credit assessment with exposure to entire application processes from submission to settlement
• Business/Commerce/Finance degree or diploma preferred but not essential
• Self-motivated with a desire to exceed expectations
• Ability to handle multiple tasks at once, delegate and prioritise as appropriate, based on the situation
• A high degree of competency in computer and web applications
• Excellent written, oral and interpersonal communication skills; including a strong and fluent command of English
• Ability to effectively operate with high energy and flexibility in a fast-paced, constantly evolving team environment.
• Exemplary stakeholder engagement skills. Excellent time management and prioritisation skills, with the ability to think and act swiftly and proactively.

Additional Information

Lendi Group teams operate across Australia and the Philippines. We’re committed to creating a new era of seamless connection in property finance by changing the way Australians experience property lending, for good. 

What's in store for you at Lendi? 

• Partially Flex-first (required to go to our Makati office 2x a week).
• Health Insurance (HMO) for you & 1 free dependent. 
• Health & well-being programs.
• Generous amount of leaves (total of 25 leaves - 20 Annual/Vacation leaves (VLs) & 5 Sick Leaves (SLs)).
• Extra allowances will be given for WFH set-up such as internet subsidy. 
• Life insurance effective on Day 1. 
• Access to training and opportunities for career progression/promotion.
• Fun & exciting monthly social clubs - at the moment done virtually.
• Government mandated benefits are provided - SSS, Philhealth, & Pag-ibig. 

How to Flexi-first:

You must have a stable fixed internet connection (minimum 25mbps). An ample working space with office table and chair is also required. Lendi will provide you with your equipment such as a laptop, extra monitor, mouse, keyboard, headset, & laptop riser.
We’re committed to building a diverse and inclusive community for everyone at Lendi Group. Creating a culture that is representative of the world we live in makes us better people, and our organisation gains tangible benefits. Ultimately, this creates a melting pot of creativity. 
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