CTP Reliability and Monitoring Engineer

About Wipro:

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs.

We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses.

A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 250,000 dedicated employees serving clients across 66 countries.

We deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.

Job Title: CTP Reliability and Monitoring Engineer

Job Location: Plano, TX (Onsite)

Responsible for ensuring the availability, performance, and reliability of our cloud-based infrastructure and services. The primary focus of this role is designing, implementing, and managing robust monitoring and alerting systems to proactively identify issues and timely incident response. This resource will work closely with the CTP Platform Engineering and Development teams to optimize services and maintain service uptime.

Duties include:

Develop and maintain comprehensive monitoring solutions for cloud-based services and applications.

Configure monitoring tools and systems to collect relevant metrics, logs, and traces.

Create custom monitoring dashboards and reports using DataDog or other tools, to provide real-time insights into system performance and health.

Continuously monitor the cloud infrastructure's performance and capacity, anticipating and addressing potential scalability issues.

Proactively suggest and implement improvements to enhance the system's reliability, resilience, and fault tolerance.

Work on automating tasks to streamline operational processes and reduce manual intervention.

Collaborate with cross-functional teams to investigate and resolve critical incidents, ensuring minimal impact on end-users.

Work with Problem Management team to complete post-mortem analysis of incidents to identify root causes and implement preventive measures.

Ideal Qualifications:

3+ years' experience working with cloud platforms and services (AWS, Azure, GCP, etc.) in a production environment.

Solid understanding of monitoring and logging tools, such as Prometheus, Grafana, ELK stack, Splunk, etc.

Experience with infrastructure as code (IaC) tools, like Terraform, CloudFormation, or Ansible.

Strong scripting and automation skills (e.g., Python, Bash) to facilitate operational tasks.

Knowledge of containerization technologies (Docker, Kubernetes) and microservices architecture.

Familiarity with DevOps practices and Agile methodologies.Top of FormBottom of Form

Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law

"Wipro is committed to creating an accessible, supportive, and reasonable accommodations to all our applicates with disabilities throughout the recruitment and selection process. Should an applicant require accommodation or a special request due to a disability, Wipro encourages individuals to make their needs known in advance. Requests for accommodation will be considered on an individual basis and in accordance with the requirements of the applicable provincial laws. Wipro is dedicated to ensuring equal opportunities and a barrier-free recruitment process and employment for all qualified candidates".

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