Custom Antibody Project Manager

Reporting to Manager, Library Projects, the High-Throughput Antibody Project Manager will be responsible for assisting with all aspects of project management, coordination, and implementation relative to the custom antibody and related businesses of Twist Bioscience.

The position manages communications required to facilitate custom antibody projects, as follows: communication with customers, international sales & support, Twist customer support, Twist legal, and the high-throughput antibody production teams, including, but not limited to, customer quotes, purchase orders, and statements of work.

Responsibilities

• Respond directly or direct incoming inquiries from customers and the global sales & support organizations to the appropriate expertise within the high-throughput antibody production and Biopharma antibody engineering and protein production teams; respond quickly and professionally with the information provided by the internal teams in response to customer and internal inquiries; maintain records
• Coordinate and collate detailed project requirements from customers and/or the global sales & support teams ensuring that they support the needs of the customer and reflect the capabilities of the antibody production, antibody engineering, and protein production teams
• Work with Product Manager and the internal teams to collect costing for specific projects as part of quote preparation
• Prepare and distribute quotes for custom antibodies and other related business; maintain an up-to-date database of issued quotations
• Collect, collate, and maintain easily accessible database of antibody quotes, project requirement documents, orders, and shipments
• Maintain transparent, accessible list of custom antibody WIP
• Maintain accurate, timely records in all systems to allow for up-to-date reporting, including but not limited to quotes issued, orders placed, orders in progress, orders shipped
• Provide updates on project progress
• Manage communication between customers and the internal teams providing order fulfillment details and deliverables
• General knowledge of custom antibody production workflows
• Any other “ad hoc” projects not listed above as required from time to time

Qualifications

• 2-3 years of relevant work experience in the life sciences or related field, with >1 year in a customer-facing role
• Requires Bachelor’s degree in Biology, Chemistry, or related field
• Customer communication from inquiry to delivery of services
• Understanding of services offering and customer workflows
• Proven ability to work effectively with customers, internal operations, and sales teams
• Demonstrated track record of managing projects that meet customer expectations
• Outstanding teamwork and communication skills
• Hands-on, high-energy, positive attitude with a can-do mindset
• This is not an IT-related role

About Twist Bioscience

Twist Bioscience synthesizes genes from scratch, known as “writing” DNA. Just as children learn to both read and write, the next phase of development for the genomics revolution is the ability to write DNA.

At Twist Bioscience, we work in service of people who are changing the world for the better. In fields such as health care, agriculture, industrial chemicals and data storage, our unique silicon-based DNA Synthesis Platform provides precision at a scale that is otherwise unavailable to our customers.

Twist Bioscience Corporation is an Equal Opportunity Employer. Twist Bioscience Corporation provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic characteristics, or any other category protected by law.

San Francisco applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.