Custom Support Administrator (Lafayette, LA)

AboutUs:

Golfballs.com is the WorldLeader in Golf Customization; and offers a complete selection of balls, clubs,shoes, apparel, and more from golf's top brands. Golfballs.com sells and printsover 300,000 customized golf balls each week, utilizing our proprietaryvisualization and fulfillment platforms.

Job Summary:

We areseeking a diligent and organized Custom Support Administrator to join our team.The Custom Logo Support Team, comprised of dedicated agents and graphic designartists, collaborates to seamlessly process orders from Sales, throughProduction, and finally Delivery to our valued customers. As a Custom SupportAdministrator, you will interface directly with our Sales Team and Vendors,facilitating order processing and ensuring the prompt delivery of personalizedgolf products to our clientele. If you possess a keen eye for detail, excellentorganizational skills, and thrive in a collaborative environment, Apply Now!

Key Responsibilities:• CustomerCommunication:

o Collect logo files fromcustomers, request proofs from the Art Team, and obtain logo approval fromcustomers.

o Facilitate payment collectionfrom customers.

o Coordinate with vendors toprocure products, arrange decoration, and organize delivery schedules.

o Address and resolve orderissues promptly by liaising with Customers, Sales Team, IT Support, andProduction Team.• SystemOperations:

o Utilize GBC Admin Site(Management System) to process all orders efficiently.

o Montior and track theprogress of vendor orders.

o Maintain detailed records andnotes regarding order progression and communication within the system. • TeamCollaboration:

o Foster a positive teamatmosphere and culture.

o Provide support to other departmentsduring peak seasons or based on workload and staffing levels.

Qualifications:• Highschool diploma or equivalent preferred.• Strongprofessional communication and customer service abilities.• Proficientcomputer operation skills.• Interpersonalskills, including self-motivation, multitasking, and attention to detail.• Previousexperience with data-management software and Microsoft Outlook preferred.• Alignment with Golfballs.com core values: Teamwork, Accountability,Innovation, Exceeding Expectations, and Positive Energy.

Schedule/Location:• Operational Hours:

o Monday - Friday:7am - 6pm

o 9-hour shift withinthis timeframe with a 1-hour lunch

o Limited weekendhours, upon request• Workplace Setting:

o Office Seating withassigned workstations (cubicles)

o Limited remote workavailable as needed and subject to Manager's Approval

Compensation:• $15/hour

Benefits:• Healthand dental insurance• Retirementplan options• Paidtime off and flexible work arrangements• Opportunitiesfor professional development and training

Join our team as a Custom SupportAdministrator and play a vital role in Golfballs.com's operations by supportingthe Custom Logo Support Team. Collaborate with our Sales Team and Vendors toprocess orders seamlessly, ensuring timely delivery of customized golf productsto our valued customers. If you have excellent communication skills, a knackfor organization, and enjoy contributing to a dynamic team environment, weencourage you to apply today!