Customer Account Associate

We are a dynamic and customer-centric consulting and business development firm committed to providing exceptional customer service and sales experiences for our clients and their customer base. We take pride in our diverse range of high-quality products and outstanding gold-standard customer service. Join our team and be part of a growing and exciting environment assisting customers in all home improvement, renovations, and design.

Job Description:

As a Customer Account Account Associate with our team, you will play a crucial role in delivering exceptional customer service and driving sales. The Customer Account Account Associate will be responsible for assisting customers, providing product information, and ensuring a positive design experience. If you are a motivated individual with a passion for delivering excellent customer service and thrive in a fast-paced environment, we want to hear from you!

Key Responsibilities for our Customer Account Associate:

• Greet and assist customers in a store setting with a friendly and approachable manner
• Provide product information, answer questions, and offer recommendations to customers
• Operate payment forms and handle financial transactions accurately
• Maintain a clean and organized store environment
• Monitor and replenish any merchandise on the sales floor
• Assist in setting up displays and ensuring visual merchandising standards are met
• Collaborate with team members to achieve sales targets and goals
• Stay informed about product features, promotions, and company policies
• Handle customer inquiries, concerns, and returns with professionalism and efficiency
• Upsell products and encourage customers to join loyalty programs

Customer Account Associate Qualifications:

• Previous retail, sales, or customer service experience is preferred but not required
• Excellent communication and interpersonal skills
• Strong customer service orientation
• Ability to work in a team and independently
• Basic math skills for handling transactions
• Enthusiastic and positive attitude
• Flexibility to work weekends and non-major holidays, as needed

Benefits we offer our Customer Account Associate:

• Team-oriented environment working closely with other Customer Account Associates
• Opportunities for advancement
• Competitive hourly wage with the ability to earn bonuses based on performance
• Training and development conferences and networking opportunities

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