Customer Account Manager

Are you a self-starter, motivated to learn, and relationship driven individual looking to get into the vital Transportation and Logistics space? This an exciting opportunity to start building a career with one of the largest Transportation and Logistics providers in the United States who is dedicated to Keeping America Moving!

The main purpose of this position is to manage, solicit, assist, grow, and maintain our current and future customer base while providing an excellent customer experience. This includes requests for loads and all customer service functions needed to ensure customer KPI's are met and or exceeded.

Primary duties can include:

• Receive and manage customer load requests via telephone, e-mail, and Electronic submission, and monitor changes in load status.

• Professionally solicit loads from customers to build their internal portfolio and drive organizational revenue growth.
• Manage load bookings within your management area for commitments and capacity.
• Manage customer On-time service levels and other key performance indicators to exceed customer needs.
• Close Team interaction and maintain daily communication with planning team, operations team and Supervisor to ensure daily operational functions are met.
• Manage equipment needs for your customers.

BENEFICIAL KNOWLEDGE, SKILLS, AND ABILITIES
The skillsets listed below are representative of the knowledge, skill, and/or ability that are greatly beneficial to be successful. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Knowledge of transportation industry and terminology usually gained through practical experience and on-the job training.
• Strong customer service skillsets with an emphasis on relationship development.
• Skill in operating a P.C.
• Experienced typing skills.
• Strong communication skills.
• Strong decision-making ability.
• Ability to collaborate with others to support timely completion of tasks or improvement of key performance indicators as set by customer or Supervisor.

EDUCATION AND EXPERIENCE

• One to three years customer service experience preferred.
• Bachelor's degree with an emphasis in Supply Chain Management or Business Administration/Management is a plus but not required.
• One to three years relevant transportation experience preferred but not required.
• P.C. experience preferred with shipment scheduling experience within the truck load industry.

Werner Enterprises provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, genetic information or veteran status or other status protected by law. We encourage applicants of all ages as we do not discriminate on the basis of an applicant's age.