Customer Account Manager

What is the purpose of this Role?

The Customer Account Manager is the person in charge of managing a company's relationships with its customers. They are in charge of building long-term relationships with a group of assigned customers and generally stay with customers for the length of their relationship with the company. The goal is to:

•  keep clients or accounts as long as possible.

• conducting negotiations, preparing needed documentation and implementation

• upsell and cross-sell products to Customers.

• executing any upsell or risk mitigation campaigns

1. Accountabilities for your role - what are you expected to do?

Responsible for proactive support and service to an assigned portfolio of small to medium-sized Elavon clients via telephone or email. Responsibilities include account maintenance, growth, increased profitability, overall client satisfaction, and projects and to identify opportunities to enhance the profitability of the client relationship. Sells a full range of merchant processing products and services. This role is the escalation point for both internal and external client issues.

• Develops and maintains long-term relationships with Customers.

• Generate sales among client accounts, including upsetting and cross-selling

• Operates as the point of contact for assigned customers

• Makes sure clients receive requested products and services in a timely fashion

• Communicates client needs and demands to employer company

• Forecasts and tracks client account metrics

• Manage projects within client relationships, working to carry out client goals while meeting company goals

• Identifies opportunities to grow business with existing clients

2. Competencies for your Role - how are you expected to behave?

• Ethics and trust. Maintain high ethical standards; gain the confidence and trust of others through honesty, integrity and authenticity.

• Risk. Appropriately identify and manage risks, in compliance with applicable laws, rules and regulations, and with Company Policy.

• Collaboration. Build partnerships and promote a culture of teamwork to drive one U.S. Bank.

• Customer centricity. Build strong customer relationships and deliver customer-centric solutions.

• Drive for results. Hold self and others accountable to consistently achieve meaningful results.

3. Technical Competencies for your Role - what are you expected to know?

• MS Office

• Experience with Salesforce CRM is welcome

• Negotiation Skills,

• Listening Skills,

• Communication Skills,

• Presentation Skills,

• Time Management Skills,

4. Qualifications Required to perform your Role?

• Zero to two years of client management experience

• Communicative English level

5. Control Function Disclosure

This role has been identified as a Controlled Function “CF4” under the Central Bank of Ireland’s Fitness & Probity Regime. Accordingly, the Company must be satisfied on reasonable grounds that the role holder complies at all times with the Fitness and Probity Standards. Applicants agree to permit the Company (or its agents) to conduct such due diligence as it deems necessary to satisfy itself on reasonable grounds that you comply with the Fitness and Probity Standards and that you will provide the Company with all information and/or documentation relating to your qualifications, experience, employment history, financial soundness and other interests that the Company requests for that purpose.

Hybrid/flexible schedule:

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.