Customer Account Manager II

Reports to: Director of Channel Account Management
Location: Remote
Compensation Range: $90,000 base with additional potential variable of $60,000, plus equity

What We Do:
Founded in 2015 by former NSA cyber operators, Huntress was built on a simple premise: to force hackers to earn every inch of their access. 
Today’s cyber-attacks aren’t limited to large organizations with the security tools that can ward off threats. Hackers don't discriminate and will find a way to penetrate any vulnerability in any size business.  Huntress enables IT providers and resellers to stop hidden threats that sneak
past preventive security tools. 

Through a combination of expert human threat hunters, a comprehensive platform, and a desire to make the world a safer place, we’re working to deliver cybersecurity to the 99%—those small to midsize businesses that make up the backbone of our economy.  

Join the hunt and help us stop hackers in their tracks! 

What you'll do:
Senior Account Managers are part of a team at Huntress that plays a critical role in expanding our relationships with our customers, and ensuring their success across our platform. 
This role will be responsible for driving business efforts toward loyalty, renewals, expansion, satisfaction and everything else related to post-sales success.  

This position will work closely with both sales and marketing to come up with creative ways to help our customers be successful with Huntress through training, education, and empowerment. Externally facing, this is a dual role who engages with both our customers as well as our 3rd party reseller partners to ensure we’re meeting the needs of customers and partners alike.
This is a high-impact, high-visibility role that will be key in helping the company achieve business goals through customer satisfaction and engagement. Success in this position will be measured by customer satisfaction, retention, and expansion. This role will report to the Director of Channel Account Management 

Responsibilities:

• Work with customers to be a trusted advisor delivering solutions that increase end-user satisfaction, Huntress solution adoption, and deliver exceptional quality service
• Build and maintain strong relationships with multiple contacts within assigned customer organizations
• Contribute to team goals around retention, expansion, and satisfaction
• Develop creative ways to engage with customers

What You Bring To The Team:

• 5 years of experience in customer/partner success role/Account Management/Partner or Direct Sales role, ideally focused on mid-market and below
• Strong experience in SaaS, preferably related to the cyber-security industry
• Experience with HubSpot, or other similar CRM platforms
• Passionate about working with both customer and partners alike
• Strong bias to action and ability to get things done efficiently and effectively

What We Offer: 

• 100% remote work environment - since our founding in 2015
• Generous paid time off policy including vacation, sick time, and paid holidays
• 12 weeks paid parental leave
• Highly competitive and comprehensive medical, dental, and vision benefits plans 
• 401(k) with 5% contribution regardless of employee contribution
• Life and Disability insurance plans
• Stock options for all full-time employees 
• One-time $500 stipend to build/upgrade home office
• Annual allowance for education and professional development assistance 
• $75 USD/month digital reimbursement
• Access to both Udemy and BetterUp platforms for coaching, personal, and professional growth

Huntress is committed to creating a culture of inclusivity where every single member of our team is valued, has a voice, and is empowered to come to work every day just as they are.

We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status or any other legally protected status. 

We do discriminate against hackers who try to exploit small businesses.

Accommodations:

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected]. Please note non-accommodation requests to this inbox will not receive a response. 

If you have any questions about your personal data privacy at Huntress, please visit our privacy page.