Customer Account Manager (R2539)

Introduction to Shield AI

Founded in 2015, Shield AI is a venture-backed defense technology company whose mission is to protect service members and civilians with intelligent systems. In pursuit of this mission, Shield AI is building the world’s best AI pilot. Its AI pilot, Hivemind, has flown a fighter jet (F-16), a vertical takeoff and landing drone (V-BAT), and a quadcopter (Nova). The company has offices in San Diego, Dallas, Washington DC and abroad. Shield AI’s products and people are currently in the field actively supporting operations with the U.S. Department of Defense and U.S. allies. 

Job Description:

As a Customer Account Manager, you are crucial to the success of our customers and will be instrumental in bringing the V-BAT product to key customers and markets. You will ultimately be responsible for understanding our customer’s needs, delivering an excellent experience, and scaling the role to other vital accounts. You will collaborate closely with the Business Development, Customer Success, Product, Program, and Engineering teams to achieve your goals and delight the customer.

What You'll Do:

• Deliver an exceptional customer experience. 
• Foster customer advocacy to enable successful outcomes.
• Track customer health and guide senior management to find improvement opportunities.
• Coordinate cross-functionally to ensure all products and services meet customer expectations and requirements before events.
• Work alongside Program Management to communicate the progress and status of key services and product deliveries to customers.

Required Qualifications:

• A bachelor's degree in finance, accounting, business, marketing, or engineering.
• Familiarity with DOD and SOCOM organizational structures.
• Understand customer trends, competitors, and customers' specific needs.
• Strong verbal and written communication skills. You must effectively convey information, build relationships, and address customer needs.
• Private sector experience in Account Management or Customer Success Management.

Preferred Qualifications:

• A master's degree in Business, Finance, or Program Management
• Special Operations or Combat Arms experience in a leadership role, Senior NCO, or Officer
• 5+ years of experience in a customer success (or similar) role, managing relationships with large, global, and complex organizations, preferably working with technical products.

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Total package details:

Regular employee positions: Salary within range listed above + Bonus + Benefits + Equity (if applicable)

Temporary employee positions: Hourly within range listed above + temporary benefits package (applicable after 60 days of employment)

*Interns/Military Fellows/Part-time not eligible for bonus, benefits or equity

Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. All offers are contingent on a cleared background check.

If you're interested in being part of our team, apply now! 

Shield AI is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.