Customer Account Manager - SMB

Job Type
Full-time
Description
What will you be doing?
The Customer Account Manager SMB is directly accountable for the growth, margin, and success over a portfolio of small and medium sized business shippers. As a Customer Account Manager SMB, you will be responsible for a channel of inbound, predominately transactional, truckload opportunities that require full lifecycle support from quote to load close. You will be expected to develop and execute account strategies to capitalize on growth opportunities while ensuring the integrity of MoLo's service is being maximized. You will be the daily point of contact for all key customer contacts to build strong, trusted, and long-term relationships. You will focus on increasing efficiency and expanding on the truckload opportunity that exists within the SMB customer account portfolio.
Main Responsibilities:

• Full customer load lifecycle execution including, but not limited to, quoting loads, building loads, scheduling loads, issue resolution, and closing loads
• Develop strong, trusted relationships with key customer contacts
• Collaborate with internal stakeholders to maximize customer account success and retainment
• Continuous freight and market knowledge development

Requirements
What we're looking for:

• 1 year of experience in logistics preferred
• Extensive experience in truckload pricing
• Deep understanding of the freight market
• Proven experience spot quoting and successfully navigating other pricing opportunities
• Proven ability to drive customer account growth
• Ability to align growth initiatives with industry leading service levels
• Strong communication skills, both written and verbal

Why MoLo?

• Casual and fun start-up culture focused on teamwork
• Transparent leadership with access to the executive team
• Extensive industry training program
• Innovative career development program with continuous learning courses
• Competitive salary with uncapped commission structure
• Opportunity for growth and internal advancement opportunities
• Employee resource groups: DE&I, Women of MoLo, Philanthropy, and Professional Development
• Comprehensive benefits package including, but not limited to, medical, dental, vision, life insurance, paid time off, paid parental leave, 401K with company match, student loan assistance, gym discount, pet insurance

Location:
You will have the option to work remote or in-office in Chicago, IL; Nashville, TN; Fayetteville, AR; Ft. Smith, AR.
About Us
MoLo Solutions, an ArcBest® Truckload Service, is a third-party logistics provider that connects businesses with transportation to get products delivered. MoLo offers world-class services to solve even the most complex shipping needs by providing truckload solutions. MoLo's priority is to put transparent and dedicated service first-for our customers, our carriers, and for our people. MoLo Solutions is headquartered in the Fulton Market neighborhood of Chicago, IL.
MoLo Solutions is driven by values. Our people are at the heart of our success, and we offer a workplace that embraces all cultures, perspectives, and experiences - so we can provide the best atmosphere for our employees and the best service to our customers. Driven by passion. Driven to deliver. Driven for better. What drives you? Further your career at MoLo today.
We are an equal opportunity employer and actively seek a diverse community of professionals: people of color, all genders, veterans, LGBTQIA+, etc. We welcome people of all identities to apply!