Customer Account Representative

Description
What will you be doing?
The Customer Account Representative is a development position within MoLo's Account Management department focused on small to medium sized business (SMB). As the Customer Account Representative, you will work alongside a team of Account Representatives to support inbound truckload quote/customer service requests to drive growth, service levels, and profitable performance across a wide portfolio of potential customers. You will learn freight fundamentals and market behaviors as you develop your freight market knowledge and negotiation skills. You will collaborate cross-functionally with the Carrier Sales team to ensure the integrity of MoLo's service is being maximized.
Main Responsibilities:

• Develop market knowledge and effectively utilize pricing tools for the purpose of setting market competitive rates.
• Proactively manage spot business for assigned customer accounts and shipment portfolio.
• Collaborate with internal stakeholders including carrier sales, customer operations, incident management and other pertinent departments to service each customer shipment.
• Provide backup support for customer and peers throughout the AM team, as needed.
• Develop strong, trusted relationships with key customer contacts with an emphasis on driving business growth.
• Meet and/or exceed established key performance indicators to be eligible to be promoted to a Customer Account Manager.
• Other duties as assigned

Requirements
What we're looking for:

• Customer Operations, Customer Service, or Carrier Sales experience is preferred
• Previous experience in the full truckload logistics industry is desired
• Willingness to learn and ability to be coached
• Proven ability to provide excellent customer service
• High attention to detail and proven ability to multitask
• Demonstrated resourcefulness and problem-solving skills
• Strong communication and interpersonal skills, both verbal and written

Why MoLo?

• Casual and fun start-up culture focused on teamwork
• Transparent leadership with access to the executive team
• Extensive industry training program
• Innovative career development program with unlimited access to LinkedIn Learning
• Competitive salary with variable commission structure
• Opportunity for growth and internal advancement opportunities
• Employee resource groups: DE&I, Women of MoLo, Philanthropy, and Professional Development
• Comprehensive benefits package including, but not limited to, medical, dental, vision, life insurance, paid time off, paid parental leave, 401K with company match, student loan assistance, gym discount, pet insurance

Location:
This position is located in the following offices:

• Our new headquarters in Chicago located in the Fulton Market District at 167 Green Street. Check out the new office and all of the amenities at 167greenst.com.
• Our ArcBest headquarters in Ft. Smith, Arkansas
• Our office in Fayetteville, Arkansas
• Our office in Plano, Texas
• Our office in Nashville, Tennessee

About Us
Driven by passion. Driven to deliver. Driven for better. What drives you?
We are an innovative start-up, making a name for ourselves in logistics. We pride ourselves on being transparent, collaborative, and strategic. Investing in our customers, carriers, and employees is what differentiates us from the competition. We connect shippers who need to move their goods and the truck drivers that have capacity to haul those goods. We are at the core of the economy, moving hundreds of truckloads across North America every day. Founded in 2017 with just three employees, MoLo boasts over 400 employees four years later. We are located in the West Loop of Chicago and the heart of downtown Nashville. MoLo has an appetite for growth, relentless commitment to customer service, and an inclusive work culture. Discover something different. Find your future at MoLo today.
We are an equal opportunity employer and actively seek a diverse community of professionals: people of color, all genders, veterans, LGBTQIA+, etc. We welcome people of all identities to apply!