Customer Account Representative

Under the supervision of the Customer Service Supervisor, a Customer Account Representative is responsible for assisting customers via phone and email throughout the order flow process. Responsibilities: • Manage all customer calls and emails (inbound, outbound, follow-up & returning) as needed. • Monitor customer orders throughout the order flow process, from order placement & entry to shipment, including updating the customer on all order statuses. • Research issues, and process Credits, Returns, or Damage/Destroy authorizations, ensuring complaints are handled in a timely manner. • Maintain customer accounts and all relevant data, including a working knowledge of current products and forecasted product needs. • Work on other projects as assigned. Requirements: • Bachelor’s degree. • Excellent written and oral communication skills. • Ability to work independently to drive results. • Exceptional customer service skills, highly organized and detail oriented. • Proficient in Microsoft Office, particularly Excel, and Outlook. • Ability to work in a fast paced and team-oriented environment. EOE Job Type: Full-time Expected hours: 40 per week Benefits: • 401(k) • 401(k) matching • Dental insurance • Employee assistance program • Employee discount • Flexible schedule • Flexible spending account • Health insurance • Health savings account • Life insurance • Paid time off • Professional development assistance • Referral program • Retirement plan • Vision insurance • Work from home Compensation Package: • Yearly bonus Schedule: • 8 hour shift • Day shift • Monday to Friday • No nights Application Question(s): • What is your desired pay rate? Education: • Bachelor's (Required) Experience: • Customer service: 1 year (Required) • Account management: 1 year (Required) Ability to Commute: • Jacksonville, FL 32223 (Required) Work Location: Hybrid remote in Jacksonville, FL 32223