Customer Account Specialist

Job Details

What you will do

Under general supervision, provides account management support to all channels, (i.e. Distributors, OEM's, ABCS's, ABSS's, IFC, JCI Branch offices, sales, and other customers), processes orders, researches and responds to customer inquiries, and addresses customer concerns/issues within designated timeframes.

How you will do it

• Serve as primary communications link between customers sales staff and other departments on inquires, order related issues, product information, credits and other issues pertaining to customers' accounts via email, fax, or phone.
• Cross referencing of air filters from other manufacturers. - Process change orders, credits, and product return authorizations.
• Run customer order reports to proactively get orders shipped. - All other duties as assigned by the Customer Service Manager.

What we look for

• 1 - 3 years' experience in a customer service support center environment preferably in manufacturing with heavy emphasis on sales, distribution, manufacturer, and end-user.
• Knowledge of the filtration industry desirable.
• Basic math and typing skills.
• Good working knowledge of Excel and Word.
• Competent telephone skills.
• Some college preferred; high school diploma or equivalent required
• Responsible for following all company safety procedures.

Preferred:

• Associates degree or relevant experience.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.