Customer Account Supervisor

Job Description
WELCOME TO THE EMPIRE! Caesars is one of the biggest names in the world of betting and we are striving to become the largest sports betting platform across America. We share a passion for sports and are industry leaders providing best-in-class service for all our customers.
BEHOLD! Caesars Sportsbook, America's leading sports book provider is adding a Customer Account Supervisor to our Payments and Fraud Team at our office in Las Vegas, NV. Reporting to the Investigations and Escalations Senior Manager; you are key to processing new customer applications, handling customer accounts, making account adjustments, handle and securing sensitive customer data (PII), and supporting our sportsbooks and management team. This is an exciting opportunity to join the world's leading sports betting company.
What You Will Do:

• Generate win/loss statements for customers
• Generate deposit/withdrawal statements for customers
• Updating customer mobile account addresses
• Update documentation on file such as driver's licenses
• Processing KYC documentation
  • Selfie Sign-Ups
  • Onfido Submissions
  • Ontario Reviews
  • Nevada Paper Applications
• Perform account adjustments
• Respond to Support emails in a timely manner
• Responsible for organization of documents to be scanned.
• Work in accordance with department policy & procedures to comply with gaming statutes and regulations.

What You Will Need:

• 1 + years Customer Support experience
• 1+ years of experience working in a fast-paced environment
• 1+ years of experience dealing with private/sensitive customer data
• Ability to type 35 words per minute
• Ability to Multi-task
• Work varied shifts, including nights, weekends, and holidays
• Good working knowledge of Microsoft Office including Outlook, Word & Excel
• Must be able to work independently with minimal supervision
• Must be confident in one's ability to assess situations and make informed decisions
• Ability to work through high volume and stressful time periods.
• Good interpersonal communication skills
• Strong problem-solving skills
• Ability to handle a diverse range of activities and effectively prioritize responsibilities

Physical Requirements:

• Must be able to sit for extended periods of time
• Must be able to lift, carry, pull or push 25lbs
• Must be able to type for extended periods of time
• Must be able to write for extended periods of time

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Sportsbook & Casino reserves the right to make changes to the job description whenever necessary.
As a part of Caesars Sportsbook & Casino's employment process, finalist candidates will be required to complete background check upon offer acceptance. Many positions require timely gaming registration or licensing with the regulatory authority in one or multiple states to fulfil essential job responsibilities
About Us
Behold! Caesars Sportsbook is here, and we're proud to be a part of Caesars Entertainment-the number one gaming company in the world with over 80 years of sports betting expertise.
At Caesars Sportsbook, we believe all our Team Members should be treated like Caesars. It's the mantra we were founded on, and the standard that drives us to provide our customers with best-in-class service.
As we continue to Blaze The Trail with our Caesars Sportsbook & Casino app, the expansion of our Caesars Sportsbook retail locations, our World Series of Poker franchise, our William Hill legacy brand, and partnerships with the biggest names in sports and entertainment, we're creating new and exciting opportunities for you to be a part of our empire and make an impact.
Interested in joining the team? Check out our job postings and see what we have to offer, people. And remember-We Are All Caesars!