Customer Accounts Advisor

Job Title: Customer Account Advisor

Job Family:Company Stores

FLSA Status:Non Exempt

Job Code:176 & 136

Date Created/Updated:  December 2016

Summary: 

The Customer Account Advisor assists the Accounts Department in lease agreement renewal

Duties and Responsibilities:

• The Acquisition and Maintenance of Customers
• Protect Company assets
• Direct immediate contact with customers who have not renewed their Lease agreement(s) both in the field and on the phone
• Act as a customer counselor who resells the benefits of timely lease agreement renewal payments
• Assist in setting and achieving daily, weekly and monthly revenue and renewal goals
• Document all customer appointments in the store computer system
• Maintain updated customer information
• Assist with merchandise returns and customer deliveries as directed
• Perform responsibilities of the Customer Account Manager when directed
• Safely operate company vehicle
• Load, secure and protect product in company vehicle
• Clean and certify merchandise in the Quality Assurance Center for all items personally returned
• Complete and maintain weekly vehicle maintenance sheet and route sheets daily
• Assist the Sales Team as needed

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Education and Experience:

• High School diploma or equivalent preferred

Required Skills and Competencies:

• Position routinely requires lifting, loading and “dollying” merchandise 50-300 pounds
• Good communication and interpersonal relationship skills
• Strong telephone etiquette
• Good organizational skills
• Professional groomed appearance
• Good driving skills
• Ability to work schedule of budgeted hours varying from 8am to 9pm
• Satisfactory MVR, D.O.T physical/certification in states that require it, drug screen, criminal background investigation with job performance reference check and required testing, a valid Driver’s License and compliance with the Company’s Driver Qualification Policy