Customer Accounts Specialist

Job Summary

The Customer Accounts Specialist will lead the administration of all aspects of order processing and maintenance for an assigned group of customer accounts.  This position will act as a liaison among external customers and various Phoenix Contact teams in order to successfully fulfill customer expectations and achieve customer satisfaction.

Key Responsibilities

• Respond to inquiries received via email, fax, and telephone in a professional manner with attention to detail
• Proactively communicate order information to customers as needed
• Act as a liaison among the Customer and various Phoenix Contact teams including, but not limited to, Sales Engineers, Marketing, Quotations, Quality, Design & Manufacturing, Logistics, and Accounting
• Develop a command of all standard Customer Service processes
• Develop and maintain professional relationships with Customers
• Demonstrate caring, individualized attention to Customers and their needs
• Perform services both dependably and accurately
• Demonstrate a willingness to help Customers and provide prompt service
• Ensure special Customer-specific requirements for order processing, maintenance, and shipping are coordinated and performed
• Complete Customer-initiated reporting requests

Qualifications

• Associates degree in Business, logistics, or related field and two years of experience in a customer facing role. 5 years of experience may be considered in lieu of degree
• Excellent business math skills required
• Willingness and ability to adapt to changing departmental needs including but not limited to, schedule changes
• Excellent organizational, time management, customer service and problem-solving skills while working in an environment with frequent interruptions
• Ability to analyze and anticipate situations, define problems and objectives, recognize alternatives, formulate solutions and implementation strategies
• Ability to exercise flexibility, initiative, sound judgment and discretion.
• Excellent oral/written communication skills
• Ability to meet deadlines and adjust to changing priorities to meet business goals
• Proficient computer skills (Word, Excel, PowerPoint)
• Effective interpersonal skills with comfort in delivering group presentations
• Preferred 2 years of experience in a business to business sales environmen

Essential Job Functions

• Must be able to work occasional overtime
• Must be able to sit for up to 4 hours at a time and 8 hours in a day
• Must be able to use a computer keyboard and mouse to perform data entry
• Must be able to stoop and bend in order to access customer files

What’s in it for you?

Phoenix Contact offers a generous benefits package that includes medical, dental, and vision coverage, 401k matching, and a generous time off package. There are also a wide variety of additional benefits available including 16 weeks fully paid maternity leave & 10 weeks fully paid paternity leave, life insurance, short & long-term disability, on-site gym access, health & wellbeing center, on-site café, walking trails, tuition assistance, and more!

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