Customer Advocacy Manager

Ontra is a remote-first company, with access to coworking spaces and offices in a few key cities for employees who may prefer in-person working options. We value connection, investing in opportunities for in-person and virtual gatherings with your Ontra colleagues.
We currently are able to hire exclusively in the locations listed below. Select jobs may have more specific location requirements due to business needs.
United States
Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Massachusetts, Maryland, Minnesota, North Carolina, New Jersey, Nevada, New York, Oregon, Pennsylvania, Tennessee, Texas, Utah, Virginia, Washington
APAC
Hong Kong, Singapore
EMEA
United Kingdom
For this job we are currently only hiring candidates based in the United States.
About the opportunity
Ontra is seeking a Customer Advocacy Manager to join our hyperscaling Marketing team! In this role, you'll be responsible for setting and executing the company's customer advocacy and marketing strategy as part of our larger marketing program. You'll partner closely with the Sales, Customer Success, Sales Enablement, Content and Product marketing to identify strong champions, interview them, and turn their experiences into a compelling story.
If you are adept at storytelling, with exemplary written and verbal communication skills, as well as a strong ability to collaborate with internal and external stakeholders and manage cross-functional programs, we'd love to get to know you!
The role is a great opportunity for a creative and innovative professional to identify new solutions and carry out projects in a dynamic, fast-paced environment.
What you'll do

• Complete certification on all Ontra products within the first 60 days in the role
• Draft case studies, customer quotes, testimonials to build our library of customer evidence
• Own and execute marketing strategy for customer advocacy program
• Plan, schedule and conduct interviews of current customers
• Manage customer reference database and track customer asks
• Field and prioritize cross departmental asks for customer references for sales, content, PR, etc
• Publish customer stories to the website and internal content systems
• Gain a deep understanding of Ontra, products and market
• Build strong internal relationships with key stakeholders across Sales, Customer Success, Sales Enablement, Content and Product Marketing

What you'll bring

• Experience: 5+ years of writing and editing marketing/editorial content and 2+ years of experience focused on customer advocacy marketing
• Communication: Superior written and verbal communication; maintains this standard in all forms of written/verbal communication. Your interpersonal skills allow you to build trust easily with senior leaders
• Intelligence: Learns quickly, demonstrates ability to quickly understand and absorb new information, Ability to develop product knowledge
• Cross-functional collaboration : Proven track record of building rapport with cross-functional teams to take business ideas from ideation to implementation
• Organization and planning: Plans, organizes, schedules and conducts interviews in an efficient, productive manner, focuses on key priorities
• Creativity/innovation: Generates new and innovative approaches to problems
• Enthusiasm: Exhibits passion and excitement over work. Has a can-do attitude
• Attention to detail: Does not let important details slip through the cracks or derail a projects

About OntraOntra is the global leader in Contract Automation and Intelligence for private asset management firms. The Ontra platform combines AI-enabled software with a worldwide network of highly trained lawyers to modernize recurring legal workflows. Ontra's solutions improve all aspects of the contract lifecycle - from negotiating and processing routine contracts to tracking obligations in complex agreements. Ultimately, Ontra reduces the time, expense, and risk associated with contract management, freeing its customers to focus on other strategic priorities.
Our benefits

• Opportunity to participate in Ontra's unit-based compensation program
• Medical, dental, and vision insurance base plans at no additional cost
• Employer-sponsored retirement plans
• Monthly phone and internet reimbursement (equivalent of $100 USD)
• Annual professional development reimbursement (equivalent of $2K USD)
• 4 months (16 weeks) of parental leave
• Unlimited paid time off
• Twice-weekly lunch perk

Inclusivity Ontra is committed to the full inclusion of all qualified individuals. As part of this commitment, Ontra will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected] .
Pay transparency Ontra publishes salary ranges on our salary board here: https://bit.ly/3UjAOE3 , which currently includes estimated annual cash salary ranges for candidates based in Colorado and New York City, in accordance with applicable laws and regulations.
Ontra leverages current market data to determine compensation, so posted figures are subject to change as new market data becomes available.
Ontra factors in your location when benchmarking compensation for most roles. If you are not located in Colorado or New York City and have been selected to participate in our interview process, we encourage you to speak with your recruiter about compensation for the role during an initial conversation.
In addition to cash salary, the total compensation package Ontra offers includes unit-based compensation (if applicable). Certain roles in our sales and account management departments may also be eligible to receive variable compensation or commission.
Note on Employment Verification: All employees hired will be required to verify identity and eligibility to work in their particular location.
Note to External Agencies: We are not accepting any blind submissions or resumes/CVs from recruitment agencies. Any candidates sent to Ontra will NOT be accepted or considered as a submission without a signed agreement in place.
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