Customer Advocacy Manager

Snyk is the leader in secure AI software development helping millions of developers develop fast and stay secure as AI transforms how software is built. Our AI-native Developer Security Platform integrates seamlessly into development and security workflows making it easy to find fix and prevent vulnerabilities — from code and dependencies to containers and cloud.

Our mission is to empower every developer to innovate securely in the AI era — boosting productivity while reducing business risk. We’re not your average security company - we build Snyk on One Team Care Deeply Customer Centric and Forward Thinking.

It’s how we stay driven supportive and always one step ahead as AI reshapes our world.

Why this role?

Do you love getting to know customers what matters to them and creating impactful programs that amplify their voice? We're looking for collaborative curious and motivated Customer Advocacy Manager to join our dynamic Customer Marketing and Community team.

This is a high-impact highly cross-functional role where you'll blend creative storytelling relationship building and strategic program design to drive measurable business outcomes. In this role you will be responsible for day-to-day management of our customer advocacy and reference program helping identify and elevate the customers who love us. You’ll use AI automation and modern tools to make advocacy more efficient more scalable and more impactful while ensuring customers have a thoughtful positive experience and advocacy supports business outcomes.

As you step into this role you’ll bring enthusiasm and purpose ready to make a meaningful impact on both our organization and our customers. You’ll immerse yourself in a collaborative fast-moving team environment where creativity laughter and new ideas are encouraged and where the voice of the customer helps shape everything we do.

If you are passionate about putting customers first love to get stuff done and laugh a bit along the way we'd love to meet you.

What You'll Do:

• Take Snyk's customer advocacy program to the next level identifying nurturing and expanding our robust customer advocacy network across all levels of the account—from practitioners to executives.

• Shape how we showcase customer impact creating content that builds trust fuels awareness and supports go-to-market initiatives.

• Build and manage a pipeline of customer-led content owning the process from inception through amplification. This includes developing references success stories speaking engagements pull quotes videos media interviews press releases analyst engagements podcasts and testimonials.

• Grow Snyk's presence on third‑party review sites (Gartner Peer Insights) assisting with internal campaigns to drive positive ratings and maintain a strong competitive position.

• Maintain and continuously update a centralized repository of advocacy assets that can be easily leveraged by Marketing Sales and Customer Success to drive pipeline and customer expansion.

• Partner with cross-functional stakeholders to ensure the voice of the customer is consistently reflected in messaging campaigns and storytelling.

• Lead the roll out and adoption new scalable reference management tool ensure the tool embeds references into sales motions

• Track and report on the reach and impact of advocacy initiatives advocacy KPIs and using insights to identifying opportunities to expand and evolve the program.

What You Bring:

• 5+ years in customer marketing advocacy community or customer content roles at B2B SaaS companies.

• Customer-first mindset with strong relationship-building skills and the ability to understand customer goals pain points and sentiment to nurture long-term customer partnerships.

• Proven experience working on a daily basis with sales leaders and fellow subject matter experts to ideate generate and execute customer advocacy strategy content ideas and deliverables with measurable value to business outcomes.

• Experience and passion for understanding customers and creating stories that highlight their business impact and thought leadership

• Lead with empathy and collaboration and inspire others with grit optimism and integrity.

• Operates effectively in a high‑volume fast‑paced environment with a scrappy "do-what-it-takes" attitude.

• Thrive in change by staying resourceful solution-focused and positive-removing roadblocks sharing insights and keeping morale high.

• Strong project management skills with ability to manage multiple programs simultaneously

• Exceptional written and oral communication skills

• Tech savvy with experience utilizing AI and sales reference management tools to streamline automate and optimize customer advocacy processes for increased efficiency and impact.

#LI-WR1

We care deeply about the warm inclusive environment we’ve created and we value diversity – we welcome applications from those typically underrepresented in tech. If you like the sound of this role but are not totally sure whether you’re the right person do apply anyway!

About Snyk

Snyk is committed to creating an inclusive and engaging environment where our employees can thrive as we rally behind our common mission to make the digital world a safer place. From Snyk employee resource groups to global benefits that help our employees prioritize their health wellness financial security and a work/life blend we aim to support our employees along their entire journeys here at Snyk.

Benefits & Programs

• Prioritize health wellness financial security and life balance with programs tailored to your location and role.

• Flexible working hours work-from home allowances in-office perks and time off for learning and self development

• Generous vacation and wellness time off country-specific holidays and 100% paid parental leave for all caregivers

• Health benefits employee assistance plans and annual wellness allowance

• Country-specific life insurance disability benefits and retirement/pension programs plus mobile phone and education allowances

What We Do

Snyk the leader in secure AI software development empowers organizations to build fast and stay secure by unleashing developer productivity and reducing business risk. The company’s AI Trust Platform seamlessly integrates into developer and security workflows to accelerate secure software delivery in the AI Era. Snyk delivers trusted actionable insights and automated remediation enabling modern organizations to innovate without limits. Snyk is redefining secure AI-driven software delivery for over 4500 customers worldwide today.

Why Work With Us

Every team member at Snyk contributes to our vision for a more secure digital world. No matter where we are in the world we operate as one team and work together to shape the future of application security. We take immense pride in the diversity of our people cultures and experiences.

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