Customer Advocate

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!
Modivcare is looking for a Dispatcher (Customer Advocate) to schedule, route, and dispatch trips to third-party providers. You will handle the coordination of pre-scheduled trips to medical facilities. You will report to our Operations leadership team.
You will...

• Schedule, route, and dispatch trips to all manner of providers
• Help coordinate mass transportation when needed
• Administer trips for volunteer/independent drivers and mileage reimbursement program
• Complete all documentation and process tasks associated with mileage mapping and application procedures if responsible for volunteer/independent drivers and mileage reimbursement programs
• Work with transportation providers and health care facilities to resolve problems
• Assign reservations to network providers to ensure that vehicle resources are used most to meet client demand
• Manage with transportation providers
• Ensure accurate trip data input

We are excited to speak to someone with the following...

• 0-2 years customer service experience in an inbound call center environment with heavy phone volume and data entry
• Routing, scheduling or dispatch experience
• Prior in-bound call center experience
• Knowledge of transit system
• Knowledge of Medicaid guidelines and covered services

Salary: Starting at $17.50/hour
We value our team members and realize the importance of benefits for you and your family.
Modivcare offers a comprehensive benefits package to include the following:

• Medical, Dental, and Vision insurance
• Employer Paid Basic Life Insurance and AD&D
• Voluntary Life Insurance (Employee/Spouse/Child)
• Health Care and Dependent Care Flexible Spending Accounts
• Pre-Tax and Post --Tax Commuter and Parking Benefits
• 401(k) Retirement Savings Plan with Company Match
• Paid Time Off
• Paid Parental Leave
• Short-Term and Long-Term Disability
• Tuition Reimbursement
• Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

Modivcare is an Equal Opportunity Employer.

• EEO is The Law - click here for more information
• Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
• We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at [email protected].
• Modivcare requires all employees to be vaccinated for COVID-19. Modivcare is an equal opportunity employer and consistent with federal, state, and local requirements, will consider requests for exemptions from this policy as required under the law.