Customer Advocate (Remote)

About Apollo

Founded in 2015, Apollo is a leading sales intelligence and engagement platform trusted by over 20,000 paying customers, from rapidly growing startups to the largest global enterprises. Our platform unifies a database of 250m contacts and 60 million business accounts with advanced intelligence and engagement tools, to help over 500,000 sales, marketing, and recruiting professionals to connect with the right person at the right time with the right message, at speed and scale. We're also ranked #1 in Satisfaction on G2 Crowd for Sales Intelligence & Sales Engagement and are used by 1M professionals worldwide.

In the last year, we’ve grown ARR 3x, quadrupled our active users, maintained profitability, and closed a $110M Series C led by Sequoia Capital in March of 2022 to fuel the next phase of our growth. 

Working at Apollo

We are a remote-first inclusive organization focused on operational excellence.  Our way of working ensures clear expectations and an environment to do your best work with ample reward.

•  Manage website chats related to customer’s sales inquiries
• Influence ARR through direct closing (disco/demo) or handing prospects off to AEs for additional evaluation.
• Educate customers to the best of their capabilities to optimize their results
• Qualify customers over chat
• Ask questions to uncover pain and align Apollo’s value as a solution
• Provide a fast and accurate answer to the customer's inquiries
• Provide clean handoffs to Support and AEs when situations require

• 1+ years of experience in customer support or sales (SDR or similar roles)
• Has experience working in a fast-paced environment, while delivering high-quality work and exceeding targets
• Coachable—loves to learn, receive feedback and uplevel their skills
• Highly empathic, can read customers and adjust responses to the situation
• Excellent written communication skills
• Working experience with CRM, Support Tools, and Chat Tools
• Experience working a set schedule, and managing their own time efficiently

What You’ll Love About Apollo

Besides the great compensation package and culture that thrives in openness and excellence, we invest tremendous effort into developing our remote employees’ careers. The team embraces that we have a sole purpose: to help customers maximize their full revenue potential on the Apollo platform. This mindset opens us up to a lot of creative approaches to making customers successful at scale. You’ll be a significant part of a lean, remote team, empowered to really own your role as a proactive educator. We’re very collaborative at Apollo, so you’ll be able to lean on your teammates, even in adjacent departments, to help you achieve lofty goals. You’ll be supported and encouraged to experiment and take educated risks that lead to big wins. And, you’ll have a whole team remotely by your side to help you do it!