Customer Analytics and Strategy Analyst

Come work at a place where we take pride in creating a workplace environment that values hard work, commitment, and growth.

Job Description:

Education:

• Bachelor degree in Business, Analytics, Quantitative or Finance related field required

Work Experiences:

• 2+ years of experience in analytics (preferably retail)
• 2+ years of experience with customer database or test and learn or share preferred

Skills:

• Competency in gathering, consolidating, and reporting data across varying systems and formats (customer data, share data, and retail transactional data is preferred)
• Obsession and curiosity about data, customers, our categories, and retail
• Excellent verbal and written communication skills; ability to simplify complex topics for broad business and technical audiences
• Ability to learn quickly and produce high quality work in short periods of time.
• Advanced analytical and problem-solving skills.
• Ability to understand business problems, provide consultative analysis, and recommend insightful and effective solutions in a simple and clear way
• Knowledge of probability, common statistics, exploratory data analysis, linear regression, hypothesis testing
• Effective in working with stakeholders outside of the team to identify hypotheses, structure analysis, recommend solutions, and communicate results
• Ability to synthesize datasets to build a compelling story
• Methodical, well-organized, and detail-oriented
• Ability to gather, validate and report quantitative information using Excel and PowerPoint. Must be proficient in formulas and pivotable for Excel, and in charts and tables in PowerPoint.
• Experience using tools such as SQL, Excel VBA, Tableau, R, SAS, or Python is a plus
• Has working knowledge of test and learn and has experience constructing test from selecting test and control groups to measuring plan is a plus

Responsibilities:

• Work with manager to develop customer KPIs, analytics, and dashboards/reports
• Build and maintain dashboards and reporting from internal and external data sources to monitor company (stores + online) performance as well as identify areas of opportunities
• Effectively communicate with various levels of the business from front-line personnel up through executive leadership
• Provide actionable insights into business performance through data gathering and manipulation, data modeling, problem solving, and communication of recommendations
• Perform exploratory data analysis to identify trends, patterns, correlations, and insights
• Deep dive into large data sets to answer key business questions using a wide range of data analytic tools
• Collaborate with cross-functional business leaders to address priority strategic questions facing their businesses and to assist in the development of strategic solutions
• Recommends optimal business strategies based on historical performance, predictive analytics, and scenario analysis
• Closely follow industry trends and competitors to contribute to forward-looking strategies
• Required to learn company policies, procedures and safety rules
• Duties may change; Team Members may be required to perform other duties as assigned

Physical Requirements & Attendance:

• Regular attendance required
• Acceptable level of hearing and vision to perform job duties
• Adhere to company work hours, policies, procedures and rules governing professional staff behavior

Full time

Equal Employment Opportunity

Academy is an Equal Opportunity Employer and does not discriminate with regard to employment opportunities or practices on the basis of race, religion, national origin, sex, age, disability, gender identity, sexual orientation, or any other category protected by law.