Customer Analytics & Insights Manager (Revenue Operations)

How you can help make a better world of work

Culture Amp is looking for an experienced Customer Analytics & Insights Manager that will support our growing Global Post Sales practice. Reporting to the Director of Customer Analytics, this individual will be working alongside the Customer Revenue Operations team to support our Global Post Sales stakeholders by driving insights and analytics. The ideal candidate will be result oriented, outcome focused and above all be able to develop strong relationships with stakeholders. Prior experience and familiarity in a SaaS high growth industry is desired. Must possess the flexibility to shift tasks quickly in a rapidly evolving environment.

In part of this team of amazing humans,

You will

• Drive and support strategic data and insights reporting for Post Sales team
• Provide analytical support in the forecasting of main SaaS Post Sales metrics such as Churn, Expansion and Retention metrics
• Be constantly improving the data our Post Sales team have access to in order to drive business outcomes an decisions
• Execute analytical projects from ideation to completion as well as evolution and work cross-functionally with peers within Rev Ops and various teams at Culture Amp
• Participate in data infrastructure improvement projects and UAT testing
• Collaborate with Product Analytics, Data governance, Finance and Data engineering in building trusted data for Culture Amp
• Experience with data tools such as SQL, dBT and data visualisation tools such as Tableau or Looker
• You are deeply curious and passionate about people and culture. At heart, you're what we call a people geek!

You have 

• At least 24 months of consecutive Revenue Operations experience, ideally with a focus on Post Sales or Customer Success teams
• Have had experience with global stakeholder including US
• Experience in data/insights process and procedures
• Detailed oriented and well organized with the ability to work independently in a fast paced, high growth environment
• Ability to coordinate large scale projects that require workforce change management across global offices
• Proven experience improving processes and managing technology in a fast-paced SaaS environment. 
• R or Python and data predictive modeling knowledge a plus

Please keep reading...

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit. 

Non average workplaces attract above average people.

We consider ourselves anything but average and strive to make a home for different types of people from around the world to do their best work and have fun doing it. So we have created 4 “not your average” values that we live by, take a read, and if this sounds like the environment for you, please apply! 

We are extremely proud of the Culture we have built, but don't just take our word for it, our Glassdoor reviews speak for themselves! 

We are committed to not only making a better world of work, but also a better world. So we are proud to be recognised as a certified B-Corp.

We believe that inclusive businesses are better, not just for “company results”, but for the world. We have a strong commitment to Anti-Racism, and endeavour to lead by example. Every step we make as a business towards anti-racism is another step we can take to support our customers in making a better world (of work). You can see our current commitments to Anti-Racism here.

We ensure you have the tools you need to thrive both in and out of work.

• MacBooks for you to do your best work 
• Share Options - it’s important to us that everyone is an owner and can share in our success
• Medical insurance - for you and your family so you can feel safe in these uncertain times
• Excellent parental leave and in work support programme- for families to be
• Flexible working schedule - where we can, let’s make work, work for you
• Fun and inclusive digital, and in-person events

Most importantly. An opportunity to really make a difference in people’s lives.

Here are a few highlights from Culture Amp

• What is a People Geek?
• Learn how Culture Amp has impacted businesses around the world
• What does Culture First mean?