Customer Analytics Intern

Where A-Players Thrive.
We're an employee-owned, vertically-integrated builder of some of America's most popular health & wellness brands. With over 1,400 team members across multiple companies, we create best-in-class products that help make the world healthier and happier. Our creative content educates the world on making smarter health choices, while the brands we own generate over $1 billion of revenue annually. Learn more about our brands.
We're Looking For A: Proactive and detail-oriented Customer Case Intern to join our Customer Support (CS) team. In this role, you will be pivotal in supporting the development of our CS Knowledge Bank and content managing, ensuring it serves as a robust repository of information for our teams. Your responsibilities will include reviewing and translating Spanish resources across various platforms (Web Support, Social, and Phone) to facilitate effective communication within our CS Spanish Teams.
Location: Woodland Hills, CA (Hybrid)
What You'll Be Doing:

• Support the development of the CS Knowledge Bank.
• Review and translate Spanish resources for CS Spanish Teams (Web Support, Social, and Phone).
• Organize agent resources to enhance accessibility.
• Create reports on customer interactions, feedback, and trends.
• Identify process improvement opportunities and offer feedback to management.

Qualifications (Note: We strongly encourage you to apply even if you don't tick ALL of these boxes.):

• Ability to organize information systematically and efficiently
• Strong attention to detail to ensure accuracy and completeness of information
• Basic proficiency in office software such as Google Workspace & Microsoft Office.
• Quick learner of new software applications for knowledge management.
• Fluent in reading and writing Spanish.
• Comfortable with a hybrid work environment, including 2 days per week in the office.
• Bilingual Spanish (required)
• Bachelor's degree (preferred)

Golden Perks & Benefits:

• Through our charity sponsorships, you can make a positive impact on communities worldwide. We've donated over $6.1 million to date.
• Professional development opportunities with mentorship, continuous learning programs, and empowering you to progress and excel in your career.
• Celebrate your accomplishments with our Win of the Week, Spot Bonus, Work Anniversary, and Shout-Outs programs, where your hard work is not only valued but also acknowledged and rewarded.
• For those coming into our Woodland Hills, CA office, you'll find a fully stocked kitchen and a free on-site gym.
• Virtual and in-person company events, like our annual holiday party, happy hours, and virtual cooking nights, designed to cultivate connections and enhance work-life balance.

To read more about our Perks & Benefits, click here .
The base salary range is $17-$20.
Salary is based on a wide range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geographical location.
A Note to Recruiting Agencies: At Golden Hippo, we handle all hiring through our internal Talent Acquisition team. Occasionally, we might use staffing or recruiting agencies to support our internal team in finding the right candidates. Agencies are not authorized to contact our hiring teams directly to present candidates. Our internal Talent Acquisition team is responsible for all candidate presentations to our hiring managers. Golden Hippo will need written approval and a signed agreement before submitting any candidate info for a specific job opening. Without this, we won't pay any fees for placements. Thank you for your understanding.
Candidate Safety: The safety of our candidates is our highest priority. When looking for a job, please be aware of cyber criminals, fake domains, and fraudulent job offers. Golden Hippo recruiters will only contact applicants from our official company e-mail domain, (NAME @GOLDENHIPPO.COM ) or through our internal Applicant Tracking System, Greenhouse. In addition, Golden Hippo recruiters will neversend you checks, or ask you to disclose personal financial details. If you receive any suspicious communications regarding an open position or a job offer, please contact Golden Hippo directly at [email protected] to verify its validity.
Click here to learn more about general internet safety and our hiring practices.
Click here to view our Privacy Notice to Job Applicants.