Customer Analytics Manager

Nextdoor is where you connect to the neighborhoods that matter to you so you can belong. Our purpose is to cultivate a kinder world where everyone has a neighborhood they can rely on.

Neighbors around the world turn to Nextdoor daily to receive trusted information, give and get help, get things done, and build real-world connections with those nearby — neighbors, businesses, and public services. Today, neighbors rely on Nextdoor in more than 295,000 neighborhoods across 11 countries.

As a Customer Analytics & Insights Manager at Nextdoor, you’ll leverage in-depth industry and company knowledge to generate actionable data-driven insights for Nextdoor’s customers. In this role, you’ll collaborate with sales and product teams to demonstrate the value of Nextdoor to our customers through both quantitative and qualitative methods. You will analyze proprietary and third-party data to provide insights on Nextdoor’s audience and customers’ advertising performance. You also take the lead in surface trends and craft data-driven proof points for company marketing materials.   

If you want to tackle an open-ended challenge, master a broad range of skills and tools, and help grow a world-class Customer Analytics & Insights team from the ground up, this is the place for you. In this role: 

• You’ll conduct in-depth analysis on how neighbors interact on Nextdoor.
• You’ll communicate complex quantitative data and research results to a general audience.
• You’ll leverage data-driven insights to provide support during all phases of the sales cycle.
• You’ll develop dashboards, templates, and tools that allow the Sales team to share actionable insights with all of Nextdoor’s customers.
• You’ll partner closely with cross-functional partners such across Sales, Marketing, and Product Development to design and implement effective solutions for customers.

• 6-8 years demonstrated experience and performance in a fast-paced work environment such as a fast-growing technology company, investment bank, or consulting firm.
• Educational (or extracurricular) background in quantitative fields such as analytics, statistics, mathematics, economics, engineering, and the physical sciences.
• Experience analyzing and manipulating data sets (with spreadsheets or tools like Rstudio and Jupyter notebooks) to understand patterns and provide insights.
• Familiarity with data extraction tools such as SQL and statistical software such as R, Matlab, Stata, SPSS, and SAS.
• Experience communicating technical content to all types of audiences.
• Foundational understanding of field experiment design, survey sampling, and statistical significance.
• You’re deeply curious about how to empower neighbors to strengthen their communities, how local businesses enhance their communities, and about what makes different neighborhoods around the globe thrive.  

At Nextdoor, we empower our employees to build stronger local communities. To create a platform where all feel welcome, we want our workforce to reflect the diversity of the customers we seek to serve. We encourage everyone interested in our purpose to apply. We do not discriminate on the basis of race, gender, religion, sexual orientation, age, or any other trait that unfairly targets a group of people. In accordance with the San Francisco Fair Chance Ordinance, we always consider qualified applicants with arrest and conviction records.