Customer Back Office Administrator

 Role Overview:   

Huntsman has an exciting opportunity for a positive & energetic Back Office Administrator. Join the dynamic Customer Service Team at Huntsman Polyurethanes EAME in Krakow. In this key support role, you will be at the heart of maintaining accurate and efficient pricing, commission, and discount processes, working closely with the sales and customer service teams. This is a role where your organizational skills, attention to detail, and proactive problem-solving abilities will shine. 

Do you think you’re the right fit for this opportunity? Apply today!  

Role Responsibilities:  

As a Back Office Administrator, you will be responsible for:  

• Creating, managing, and maintaining accurate price, commission, and discount entries in a timely manner, following price sheets, requests, and instructions from the sales team. 

• Working in a systematic manner with daily follow-ups on pricing and customer-related data, proactively identifying and addressing any exceptions. 

• Striving to meet key performance indicators (KPIs) and ensuring consistent accuracy in all tasks. 

• Effectively utilizing weekly and monthly price reports to establish a structured workflow and follow-up routine. 

• Raising questions regarding discrepancies and collaborating effectively with the sales team and customer service to resolve issues. 

• Providing prompt support to both the customer service team and the sales force. 

• Demonstrating excellent communication skills across different management levels. 

• Supporting internal and external audits by providing explanations of processes and supplying necessary documentation to ensure smooth outcomes with minimal operational disruptions. 

• Maintaining accurate and organized records of evidence for various processes. 

• Assisting the team and management with organizational tasks, including maintaining office supplies inventory, monitoring stock levels, placing orders, and expediting deliveries when needed. 

Experience and Competencies:  

What we are looking for:  

• Bachelor's or Master's degree in International Economics, Marketing, Finance, Logistics, or equivalent with preferably relevant work experience. 

• Affinity for figures, data management, and a detail-oriented, reporting-focused mindset. 

• Experience with data entry in SAP/ERP environments (a plus). 

• Quick learner, capable of working efficiently while maintaining accuracy. 

• Flexible, team player with a positive attitude, ability to work independently and customer-oriented. 

• Fluency in English. 

• Proficiency in any other European language is a plus. 

What next? 

If you would like to join an innovative, collaborative and multicultural team, please apply now. Your application will be forwarded to a Talent Acquisition Partner, who will strive to get back to you as soon as they can. We understand that applying for a new job is a big decision and we will work hard to keep you updated and support you along the way. 

About Us: 

At Huntsman, we pride ourselves on being a people-oriented organization.  

Our family-like atmosphere is cultivated by our diverse groups of team members around the world. 

We welcome the talent, experience and fresh ideas that employees at all stages of their careers, from interns to seasoned professionals, bring to Huntsman. 

In return, we offer you the opportunity to become an integral part of a dynamic, industry-leading company, where safety and ethics always come first.