Customer Billing Specialist

About Procare

Our mission is to simplify childcare operations and create meaningful connections by providing technology, expertise, and unparalleled service.

Procare Solutions is the #1 name in childcare software – used by more than 35,000 childcare businesses across the country. For over 30 years, childcare professionals have looked to Procare to provide real-time information for making critical decisions, maintaining compliance with local and state regulations, and adhering to business best practices.

We make childcare management run smoothly, so that our customers can spend more time focusing on the kiddos, not back office administrative duties.

A little about the role…

The Billing Specialist will respond to customer billing inquiries via telephone and email, and will undertake a variety of financial and non-financial tasks in order to help guarantee the company’s revenues. This person in this position will process incoming payments along with coordinating all necessary paperwork.

What You Will Do…

• Answering customer billing questions
• Utilize accounting software to identify outstanding accounts
• Generate bills and invoices specific to customer accounts
• Deliver invoices to clients via digital and traditional mail services
• Process all payments using various pay services
• Reconcile all payments with account
• Make collection calls on delinquent accounts
• Update account information as needed
• Monitor the status of accounts and balances and identify, report, and/or investigate and resolve any inconsistencies
• Develop thorough reports on billing activity with clear, reliable data
• Maintain and file financial records
• Partner with other customer facing departments such as Account Management, Sales, and Customer Support to ensure customer issues are resolved quickly and correctly
• Manage and maintain Billing Inbox
• Respond to urgent internal request from other departments via Slack Channel

Requirements

Our Ideal Candidate Will Have…

• Two years’ experience in corporate billing
• Two years’ customer service experience
• Demonstrated experience with accounting software such as NetSuite
• Strong computational skills
• An extreme attention to detail and organized
• Initiative to complete tasks independently
• High Problem-Solving Skills
• Excellent interpersonal skills
• Robust written and verbal communication skills
• Proven ability to maintain confidentiality regarding sensitive financial information
• Proficiency with Microsoft Office applications

Benefits

Why Procare?

• Excellent comprehensive benefits packages including: medical, dental, & vision plans- choose the plan best for you
• HSA option with employer contributions of $50/month
• Vacation time, holidays, sick days, volunteer & personal days
• Paid Parental Leave
• 401K Plan with employer match and immediate vesting
• Medical, Dependent Care, and Transportation FSA Plans
• Company paid Short and Long-Term disability and Life Insurance
• RTD EcoPass for all Denver employees
• Tuition Reimbursement up to $2,000/year and continued Professional Development
• Free access to our Employee Assistance Program with 24/7 live support
• Casual workplace environment
• Some meals provided
• Voluntary Pet Insurance
• Prime downtown location close to restaurants and entertainment
• Promote from within- excellent career pathing

Salary

$24 - $28.75 DOE

Location

This position is based in our Denver office or fully remote.