Customer Care Agent - AmTrav

About Us

Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming manual work that gets in the way of real work our tools automate everything from travel bookings to expenses invoice processing and more. By eliminating this shadow work that wastes hours erodes morale and saps innovation we’re on a mission to power real work with real impact.

We’re trusted by more than 10000 companies worldwide including Wise On Running Breitling and Fabletics and we’re tackling the 7 hours of lost productivity per employee each week a $1.7 trillion problem.

Founded in 2015 Perk has grown into a global company of more than 1800 people across 12 offices globally with headquarters in London and Boston. We combine innovation control and simplicity to transform how businesses work and how people feel at work.

At Perk we’re driven by our values like being an owner delivering a 7-star experience and working as one team. We value curiosity purpose and mindset not just knowledge to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work we’d love you on the team.

Visit www.perk.com to learn more.

The Opportunity: Revolutionize Business Travel

Join AmTrav a subsidiary of Perk—a global "unicorn" valued at $1.4 billion. We are a hyper-growth SaaS platform transforming the $1.3 trillion business travel market. We combine world-class tech with human empathy to ensure business travelers are never stranded and always supported.

The Customer Care Travel Advisor is responsible for delivering exceptional customer service while assisting clients with travel planning and support. This role manages bookings resolves travel-related concerns and ensures a seamless experience before during and after travel. The ideal candidate is detail-oriented solutions-driven and committed to providing outstanding service in a fast-paced environment.

What Your Day Will Look Like:

The Mission: You are the backbone of business mobility. You ensure that executives and teams reach their destinations through the most efficient cost-effective and stress-free routes possible.

• Multichannel Support: Execute flawless bookings and modifications via phone live chat and email.

• Strategic Itinerary Management: Coordinate complex multi-city international trips including air rail ground transport and lodging utilizing our proprietary software.

• Policy Compliance & Enforcement: Act as the "gatekeeper" for corporate travel policy ensuring all bookings align with company tiers budgets and preferred vendor contracts.

• VIP & Executive Concierge: Provide "white-glove" service for C-suite executives managing specific preferences (e.g. specific aircraft types hotel floor preferences or dietary requirements).

• Duty of Care (Safety): Monitor global events (weather strikes geopolitical issues) and proactively reroute travelers to keep them out of harm's way.

Who You Are:

• The Experience: 3+ years in a high-touch customer service environment.

• The "Crisis" Mindset: Exceptional problem-solving skills under pressure; the ability to find a "Plan B" when a "Plan A" evaporates.

• The Skills: You possess "active listening" superpowers and can translate complex travel jargon into simple solutions.

• The Communication: Crystal-clear professional communication both written and verbal.

• The Tech: You are tech-savvy able to learn new SaaS platforms quickly and manage multiple browser tabs/tools simultaneously.

The Roadmap to Success:

1. Immersive Training (8 Weeks): Monday–Friday 8 AM – 5 PM CST (Hybrid Schedule). Learn the tech the industry and the culture.

2. The Transition: Step confidently into your permanent shift with the ongoing support of your Team Lead empowering you to grow your skills and thrive in your role.

3. Ticket Accuracy: Near-zero error rate with booking requests.

4. Traveler Satisfaction: High "Net Promoter Scores" (NPS) from corporate clients.

5. Response Time: Managed time-sensitive travel disruptions by quickly assessing priority levels addressing urgent matters and resolving heightened client concerns with efficiency and professionalism.

The Perks:

• Total Compensation: Starting at $23 to $25 per hour with higher starting pay available based on relevant travel advisor experience. Earn an additional $6.00 per hour for all weekend hours worked.

• Equity: You don't just work here; you own a piece of the company through Perk equity.

• Travel Benefits: Gain an IATAN Travel Agent membership unlocking discounts on hotels flights and experiences worldwide.

• Rest & Recharge: Generous PTO and a focus on work-life balance.

• Career Growth: Access to global professional development opportunities within the TravelPerk ecosystem.

Benefits:

• Receive competitive compensation and equity ownership in Perk

• Rest and recharge with our generous allocation of 20 vacation days and 12 public holidays

• Enjoy the flexibility of three medical plans to choose from with company contributions and an HSA when enrolling in an HDHP medical plan

• Take control of your physical health with additional comprehensive benefit plans covering dental vision and Wellhub’s gym subscription from your start date

• Rest assured that you’re covered by life and disability policies from your start date with options to add extra protection through voluntary buy-up plans

• Plan for your future with our 401(k) plan with company matching contributions

• Care for your furry friends through partner discounts on pet insurance

• Join our unforgettable Perk events including our spectacular annual summer party

• Always feel supported with Spring Health our market-leading wellbeing partner providing fast comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones

• Focus on your family with 12-16 weeks’ paid parental leave

• Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes

• Broaden your horizons with up to 20 "Work from Anywhere" days per year

• Follow your passions and take a four-week fully paid sabbatical once you reach 5 years

• Let us help you move to one of our hubs with relocation support

How We Work

At Perk we take an IRL-first approach to work where our team works together in-person 3 days a week. As such this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity productivity creativity and ultimately making us a great place to work.

For certain roles we can help with relocation from anywhere in the world English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume.

Perk is a global company with a diverse customer base and we want to make sure the people behind our product reflect that. We’re an equal opportunity employer which means you’re welcome at Perk regardless of how you look where you’re from or anything else that makes you well you.

Protect Yourself from Recruitment Scams

All official communication from Perk will always come from email addresses ending in @perk.com or @externalperk.com our verified social media channels or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment training or fees request sensitive personal information such as bank details early in the process or communicate through unofficial apps like WhatsApp Telegram or Signal. If you receive a message claiming to be from Perk that seems suspicious please do not respond. Forward it to security [at] perk .com and we will confirm whether it is legitimate.

What We Do

Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming manual work that gets in the way of real work our tools automate everything from travel bookings to expenses invoice processing and more. By eliminating this shadow work that wastes hours erodes morale and saps innovation we’re on a mission to power real work with real impact. We’re trusted by more than 10000 companies worldwide including Wise On Running Breitling and Fabletics and we’re tackling the 7 hours of lost productivity per employee each week a $1.7 trillion problem. Founded in 2015 Perk has grown into a global company of more than 1800 people across 12 offices globally with headquarters in London and Boston. We combine innovation control and simplicity to transform how businesses work and how people feel at work. At Perk we’re driven by our values like being an owner delivering a 7-star experience and working as one team. We value curiosity purpose and mindset not just knowledge to unlock the power in your potential. Our talent-tense team brings together leading minds from travel and SaaS representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work we’d love you on the team. Visit www.perk.com to learn more.

Why Work With Us

At Perk work is more than a job it’s a chance to grow innovate and build meaningful connections. We foster a culture where development is prioritized potential is unlocked and every voice counts. Whether you’re looking to pivot your career Perk is a place to thrive make an impact and be part of something extraordinary.

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