Customer Care Representative

MANDATORY TECHNOLOGIES
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- O365
- Live time support tool / Face to face customer experience

MAIN EXPERIENCE REQUIRED
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- Customer Service
- Technical Support

SKILLS / REQUIREMENTS
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-Proven experience in a Customer Service environment.
-Fluent Written/spoken Portuguese skills
-Excellent command of English in order to work in a multi-cultural environment.
-Excellent verbal, written and interpersonal communication skills.
-Flexibility to work different shifts on Month end

HIRING TYPE
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- Employee

DESIRED SKILLS, TECHNOLOGIES AND EXPERIENCE
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-Basic supply chain knowledge
-Agile Methodologies
-Fluent Written/spoken Portuguese skills
- High communication skills
- Result and target focused

PROJECT ACTIVITIES AND RESPONSIBILITIES
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-Process orders, and process returns.
-Help customers with complaints and questions.
-Give customers information about their orders.
-Deliver high customer service to perform support within a supply chain for a technology service provider.

This position requires your presence in the office of 100% of the workdays every week.