Customer Care Representative

Job Summary:

Ruggable is looking for three (3) full-time Customer Care Representatives to join our Customer Experience team! These individuals will act as the voice of Ruggable, interacting with our North America customers primarily via phone and chat. The ideal candidate is someone with prior experience conducting phone calls in customer service, has a positive and upbeat attitude, and thrives in a fast-paced work environment with an engaged team.

What You’ll Do: 

• Serve as the voice of Ruggable to our customers, delivering excellent customer service primarily via phone
• Provide timely and thorough resolution to customer inquiries (common inquiries include: returns, cancellations, exchanges, tracking and status updates, product recommendations, etc.)
• Act as a product expert and maintain high understanding of our website, features, and products
• Communicate with management to escalate problems and recommend resolutions to better our customer experience

What You’ll Need to Have:

Required: 

• Professional written and verbal communication
• Ability to resolve inbound phone inquiries with high empathy and customer engagement
• Ability to resolve inbound chat inquiries efficiently and concisely 
• Proficiency with spreadsheet applications (i.e., Google Sheets, Microsoft Excel)
• Must be a team player
• Must be a self starter and multi-tasker, while remaining responsible and detail-oriented

Preferred:

• Experience with e-commerce companies (i.e., websites + apps)
• Familiarity with Zendesk and Shopify
• Local to Los Angeles, CA, Chicago, IL, or Charlotte, NC

Compensation:

• $17.50/hr
• Employer matching (up to 3% of base salary) for company sponsored 401K plan

Expected hours per week: 40, overtime may be required during peak seasons