Customer Care Representative (m/f/d)

Onepage GmbH · Europe Only

Company

Onepage GmbH

Location

Europe Only

Type

Full Time

Job Description

Time zones: GMT (UTC +0) CET (UTC +1) EET (UTC +2)

Not interested in a mundane daily job? We offer much more than just a workplace...

Who We Are

Onepage GmbH is a SaaS company with the aim of enabling entrepreneurs to easily build modern fast and high-converting websites and landing pages.

As an enhancement to our team we are looking for a full-time enthusiastic individual to join us as:

Customer Care Representative (m/f/d)

Responsibilities
  • You will respond to various customer inquiries through our support system "Intercom."

  • Additionally you will manage the onboarding process for our new customers.

  • You will handle written customer product and quote inquiries to ensure each customer finds the right product and the best solution.

  • You will be directly involved in capturing and updating our customers' master data.

  • Furthermore you will handle upsell and cancellation processes.

  • You will contribute to the setup and maintenance of our knowledge database and FAQs for customers.

Qualifications
  • You have gained initial practical experience in customer care and have a basic technical understanding.

  • Ideally you also have experience with SaaS.

  • You are a strong communicator and excel in customer-oriented committed interactions as well as resilience and a pronounced service mentality.

  • You are characterized by commitment and teamwork.

  • You have proficient Google Workspace skills and the willingness to learn new systems.

  • You have excellent German and English language skills both written and spoken . An addtional language like Ukranian or French would be a plus.

Benefits
  • We offer you a long-term perspective in a modern innovative company.

  • You have the opportunity to work from home providing maximum flexibility for your daily life and a high work-life balance.

  • You will join a dynamic team with a warm atmosphere and great spirit - we value appreciation highly!

  • We support you through continuous training opportunities.

  • Enjoyable working atmosphere.

  • You will be involved in the company's processes and concerns allowing you to actively contribute.

  • You won't have to deal with lengthy decision-making processes - flat hierarchies and short decision-making paths make it possible!

  • You have the chance to directly contribute to an innovative software solution with significant growth potential.

Have we sparked your interest?

Then we look forward to receiving your application!
Apply for this position
  • Share this job:

Apply for this position

Please ensure you meet geographic and skills requirements before applying.

  • Share this job:

Related Jobs See more Customer Support jobs →


Explore More

long-term perspective Jobs work-from-home flexibility Jobs dynamic team atmosphere Jobs continuous training opportunities Jobs involvement in company processes Jobs More Jobs at Onepage GmbH Jobs in Europe Only
Apply Now

Date Posted

05/15/2024

Views

11

Back to Job Listings Add To Job List Company Profile View Company Reviews
Positive
Subjectivity Score: 0.9

Similar Jobs

Customer Support Specialist (UTC+1 or UTC+1 or UTC+2 Timezone) - Crisp

Views in the last 30 days - 0

Crisp is seeking a Technical Customer Support Specialist for a fully remote position with the option to work from their Nantes office The role involve...

View Details

Customer Support Manager - Komoot

Views in the last 30 days - 0

Komoot is a popular app for finding planning and sharing outdoor adventures The company is looking for a Customer Support Manager to join their remote...

View Details

Tech Lead - Zappyrent - Zappyrent

Views in the last 30 days - 0

Zappyrent is a company revolutionizing the longterm home rental market by automating the entire rental process They are seeking an experienced Tech Le...

View Details

Growth Product Manager - Toggl

Views in the last 30 days - 0

Toggl Work is seeking a Growth Product Manager to join their team and revolutionize People Operations The role involves driving user engagement retent...

View Details

Tech Lead - Zappyrent - Zappyrent

Views in the last 30 days - 0

Zappyrent is a company revolutionizing the longterm home rental market by automating the entire rental process They are seeking an experienced Tech Le...

View Details

Ruby on Rails Developer - OnTheGoSystems

Views in the last 30 days - 0

OnTheGoSystems a remote company with over 100 specialists is seeking a talented developer for a new cloudbased SaaS solution The ideal candidate shoul...

View Details