Customer Care & Sales Specialist

About Us:

At Loop Support we specialize in connecting businesses with exceptional customer care specialists. We believe in smart kind-hearted professionals who love to learn and grow. If you have a passion for helping others and enjoy solving problems we want to hear from you!

Responsibilities:

• Manage incoming calls engage leads and convert them into customers.
• Handle sales tasks by understanding customer needs and recommending suitable solutions.
• Follow up with leads via phone text and email to sustain engagement.
• Provide clear and accurate information about products and services to help customers make informed choices.
• Accurately document interactions and follow-ups in the CRM.
• Show empathy and understanding in all customer interactions to enhance customer satisfaction.

Qualifications:

• At least 2 years in hospitality consumer sales (B2C) or customer service roles where you’ve handled difficult or nuanced situations. Experience in crisis hotlines or social work is a plus. (Required)
• Excellent written and verbal communication skills in English. (Required)
• Stable internet connection and a reliable computer setup. (Required)
• Excellent written and verbal communication skills in Spanish. (Preferred)
• Ability to work independently in a distraction-free home office.
• A positive and professional attitude with a customer-first mindset.
• Strong problem-solving skills and ability to think on your feet.

Why apply? :

• Paid Training
• Competitive Compensation (depending on location)
• Bonus Potential for High Performers
• Work from Home
• Paid Time Off (PTO)
• Paid U.S. Holidays