Customer Care Specialist II (Service Provider Network)

• Monitor implement maintain and update service provider (SP) electronic skills in various cloud-based and on-prem business systems.

• Demo benefits of sureEcosystem to SP companies execute sureEcosystem on-boarding process and system testing ensure all appropriate SP information is added to the sureEcosystem hub.

• Communicate and follow-up with appropriate parties on system outages SP outages and various issues as needed.

• Influence new features and software development designed to improve adoption and/or ROI.

• Monitor and update sureEcosystem Dashboard for proper usage and desired digital utilization. Develop and execute plans to improve at SP level as needed.

• Monitor generate and disseminate reports of under-performing SP utilization.

• Create and execute campaigns to on-board SP's to the sureEcosystem Hub via Dispatch Software Platforms and Events Portal/Mobile Application.

• Oversee the registration and on-boarding processes for the portal and application.

• Communicate with business leaders and IT on issues and opportunities to maximize efficiencies using digital communication strategies.

• Execute support and communicate on-boarding strategy with all internal and external integration partners (DSP's).

• Understand and communicate the needs of the integration partners and the needs of Cox Fleet as it relates to vendor electronic communication and event completion.

• Use various internal and external business systems to conduct test events and walk-throughs to ensure maximum effectiveness.

• Other duties and projects as assigned.

• High School Diploma with at least 3 years of relevant experience; or

• Any level degree beyond HS Diploma and up to 1 year of relevant experience; or

• An equivalent combination of education and years of relevant experience.

• Experience in the automotive industry or fleet management a plus.

• Excellent communication (written and verbal) and interpersonal skills required.

• Prior experience working closely with vendors and electronic transactions.

• Proficient in Microsoft Office Suite.

What We Do

For well over a century Cox Enterprises has been shaping the future with daring ideas and values-driven thinking. Since our founding in 1898 our relentless spirit of innovation has driven us to disrupt industries and enhance the quality of life in the communities we serve. Through our major divisions — Cox Communications Cox Automotive and Cox Farms — our people have countless opportunities to grow and make an impact in the communications and automotive industries as well as in new ventures in agriculture cleantech digital media and more. As a privately-held family-owned business we know that people are our most valuable asset. We offer a supportive and inclusive environment with flexible career growth amazing benefits and work-life balance at the forefront. Our mission our ways of working and our commitment to people are what make our workplace culture remarkably flexible and resilient. Join us to build a better future and make your mark.

Why Work With Us

At our core Cox is a technology company that values human relationships. We know people feel most empowered when their work has meaning when they feel respected and have opportunities to grow. “Career satisfaction” is not enough at Cox — we’re here to help you find balance live well and achieve your career goals even as they change over time.

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