Customer Care Specialist

Unger Academy ® is a multinational company based in Italy.  Our founder, Andrea Unger, is the only 4-time World Trading Champion for systematic trading and is a professional trader.  Thanks to Andrea's Method and guidance, from 2015 to today we have helped more than 10,000 traders reach their goals.

We are looking for experienced candidates for the role of Customer Care Specialist to add to our team.

·         Sales Support - Assist the sales team in booking calls

·         Follow up with our pool of prospects to garner interest in our offer/bonuses/promotions

·         Post-Sales Support – Assist in the success of our members by following them throughout their journey

·         Expedite the resolution of customer care requests

·         Report member feedback/improvement opportunities to the relevant departments

·         Monitor NPS responses and take action accordingly

·         Conduct regular surveys and strategize new ways to exceed the expectations of service excellence for our members

·         We’re looking for a self-starter who thrives on challenges, has excellent people skills and a knack for getting ahead of problems before they arise.

·         A passion for continuous learning and a strong team mentality is essential.

·         Italian and English language proficiency is required.

·         Previous customer care or after-sales experience will put you ahead of the competition.

·         Availability to work in p.vat

Perks:

· Work remotely with flexible hours – no commute and better work-life balance

Think you have what we are looking for and want to join us in our mission to help traders prosper? Let us know you're interested by clicking below and telling us more :)