Customer Care Specialist

Want to help us, help others? We’re hiring! 

GoFundMe is a global community of over 100 million people with a common purpose of helping one another. Our mission is to help people help each other by making it safe and easy for people to ask for help and support causes—for themselves, each other, and their communities. Since 2010, GoFundMe has become a trusted global leader in online fundraising, with $17 billion raised from over 200 million donations. Our vision is to become the most helpful place in the world.

Join us! The GoFundMe team is searching for our next Customer Care Specialist  who will offer effective and empathetic support to our customers and ensure that appropriate actions are taken to resolve customer problems and concerns.

The Job..

• Make a difference by offering support to our customers, connecting directly with organizers who are gathering support from their communities, and generous donors who impact the success of each cause.
•  You’d be working in a dynamic environment, where you’ll be relied on for high quality work by both customers and our internal team.
•  You’d be helping our customers to successfully transfer raised funds to their bank accounts, coaching them to succeed through their fundraising experience, and helping them navigate tricky troubleshooting scenarios, all through some of the most exciting and tough moments of their lives. 
• Provide support via live chat and email while expanding into phone support, and passionately champions customer feedback to improve the GoFundMe experience. 

You … 

• A Fluent English speaker - This is a must. Proficiency in other languages is a plus!
• Metric and goal driven - You enjoy challenging yourself and holding yourself accountable to reaching targets! We set high standards so we can provide an effortless experience to our customers. 
• Customer Centric - You care about the experience our customers are having, and understand the impact you have on their GoFundMe experience.
• Compassionate - You truly care about people and want to help them, demonstrating strong emotional intelligence and the ability to adjust your approach based on the customer’s situation.
• Adaptable - You enjoy being part of a growing organization, thriving under new challenges and an ever-evolving environment.
• Effective communicator - You are a strong writer and someone that is able to confidently use communication as a tool to address our customers’ needs.
• Tech-Savvy - You are comfortable working in an online space, learning new tools quickly, and troubleshooting tech-issues.
• Critical thinker and solution-minded - You can identify potential challenges, trends, and propose solutions. Everyone owns the success of our team! 
• Detail oriented - Did you notice "detail" is misspelled? 
• Resourceful - You are able to research independently, organize your resources effectively, and discover creative solutions to challenges you may encounter.
• Invested in personal growth - You have a growth mindset, hunger for feedback, and a strong desire to learn.
• Team Player - You enjoy empowering others, celebrating their wins, and supporting others’ growth.
• Sense of humor - You know and appreciate the power of a good laugh. We like to enjoy ourselves!

Why you’ll love it here...

• Market competitive pay
• Rich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee only plans and 85% for employee + dependent plans) and employer HSA contributions. 
• 401(k) retirement plan with company matching
• Hybrid workplace with fully remote flexibility for many roles
• Monetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expenses
• A variety of mental and wellness programs to support employees   
• Generous paid parental leave and family planning stipend
• Supportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holiday
• Learning & development and recognition programs
• Gives Back Program where employees can nominate a fundraiser every week for a donation from the company
• Inclusion, diversity, equity, and belonging are vital to our priorities and we continue to evolve our strategy to ensure DEI is embedded in all processes and programs at GoFundMe. Our Diversity, Equity, and Inclusion team is always finding new ways for our company to uphold and represent the experiences of all of the people in our organization.
• Employee resource groups
• Your work has a real purpose and will help change lives on a global scale.
• You’ll be a part of a fun, supportive team that works hard and celebrates accomplishments together. 
• We live by our core values: consider everything, do the right thing, spread empathy, delight the customer, and give back.
• We are a certified Great Place to Work, are growing fast and have incredible opportunities ahead!

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We are committed to providing diversity, equity, and inclusion training to all employees, and we do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.

Learn more about GoFundMe...

A Year in Giving: 2022

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Why GoFundMe

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