Customer Care Specialist (Las Vegas)

CLEAR helps create safer, easier experiences everywhere you go. We believe you are you and by using your biometrics – your eyes, face, and fingerprints – we keep you moving. Imagine a world where you can do virtually everything you need to – breeze through the airport, buy a beer at the game, check-in at the doctor’s office, access your office building, and more – without ever pulling out your wallet. CLEAR is currently available in 50+ airports, venues and more. Now with Health Pass, CLEAR securely connects a person’s digital identity to multiple layers of COVID-related insights to help reduce public health risk and restore peace of mind.

We’re defining and leading an entirely new industry, obsessing over our customers, and investing in great people to lead the way. Recently named on CNBC’s Disruptor 50 List for the second year in a row and winner of the SXSW Interactive Innovation Award, CLEAR is providing innovative technology options for businesses and our 5+ million members to help create a safer environment no matter where you go.

CLEAR is looking for a Member Care Specialist to work from home in Las Vegas, who shares a passion for service excellence.. The ideal candidate is a self-starter with a passion for delivering results and enriching our members’ experience. The main function of this role is to represent CLEAR’s values while providing solutions and guidance to new and loyal members. Member Care Specialists support our customers’ membership needs through telephone, email, and live messaging interactions. 

This position is remote but must be based in Las Vegas.

• Act as our members’ primary point of contact through telephone, email, and live chat interactions
• Contribute to our world-class customer service by devising creative solutions and offering clear guidance to our members
• Think creatively about ways to improve and strengthen CLEAR’s relationship with members
• Assist members in managing their CLEAR membership 
• Recognize members’ needs and present solutions that include upselling CLEARs products and services
• Develop rapport with our members in all interactions; offer solutions – not excuses 
• Identify potential improvements and recommend them to Member Care leadership; support change initiatives 
• Consistently meet and exceed department set KPIs

Who you are: 

• Customer obsessed - You have an absolute passion for ensuring a great member experience with every contact. 
• An expert in delivering effective solutions and identifying problems
• Able to bring out the positive in any situation
• A strong written and verbal communicator
• Ability to work in a fast-paced, high-volume, hospitality-driven atmosphere
• Previous sales and/or customer service experience, a plus – we’ll teach you the rest!
• Open availability and flexibility is a must – ability to work a variety of shifts
• Ability to comply with all security and safety guidelines, policies and procedures, and follow protocol thoroughly and consistently.
• High school diploma or GED equivalent (required)

Member Care Specialists earn an hourly wage of $16/hour. competitive PTO plan and healthcare benefits for eligible team members.

CLEAR is an equal opportunity employer and does not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.