Customer Communications Manager

Customer Communications Manager

Sumo Logic is looking for a highly motivated and experienced Customer Communications Manager. You will work closely with the marketing and sales teams to support and execute customer advocacy programs that showcase customer success across multiple channels. Reporting to the Head of Global Communications, you will work directly with customer advocates to develop and share their stories through industry events, media campaigns, and digital assets, including case studies, videos, press releases, and blogs. 

What You'll Do

• Identify, manage, and develop customer reference and advocacy multichannel campaigns that enable Sumo Logic marketing to lead with customer success and value
• Collaborate across a broad and appropriate mix of marketing programs (inclusive of event marketing, direct marketing, and digital marketing) to maximize awareness, relevancy, and consideration
• Manage our customer newsletter, working with product marketing and training teams to develop compelling content for customers to engage with
• Manage Sumo Logic’s Gartner Peer Insights, G2 Crowd and Trust Radius sights to drive ongoing consistent campaigns and leverage positive reviews across marketing assets, including web, social, etc. 
• Support the Head of Customer Marketing on Customer Advisory Board Initiatives
• Manage program execution against committed timelines and within budget; set appropriate success KPIs and track measurements to determine impact and ROI
• Ensure appropriate communication and collaboration with key stakeholders from planning through to results across all customer advocacy programs
• Cultivate long-term relationships with customers and colleagues in marketing, sales, and strategy

Requirements

• 5-7 years of strong marketing experience in enterprise software
• Exceptional project management skills with proven success in driving projects to completion
• Experience working with customers to develop advocacy marketing materials that showcase real-world success and value across multiple channels (case studies, press releases, social media, events, etc.)
• Passionate storyteller with the ability to understand industry challenges, trends, and technical concepts to turn them into compelling content
• Proven ability to define, develop and execute integrated marketing programs on time and within budget
• Excellent English language/communications skills, both written and spoken
• Ability to develop long-term business relationships with customers and sales teams
• Strong desire to win as a team combined with the ability to work independently
• Bachelor's degree in a relevant field

About Us

Sumo Logic, Inc. empowers the people who power modern, digital business.  Through its SaaS analytics platform, Sumo Logic enables customers to deliver reliable and secure cloud-native applications. The Sumo Logic Continuous Intelligence Platform™ helps practitioners and developers ensure application reliability, secure and protect against modern security threats, and gain insights into their cloud infrastructures. Customers around the world rely on Sumo Logic to get powerful real-time analytics and insights across observability and security solutions for their cloud-native applications. For more information, visit www.sumologic.com.

The expected annual base salary for this position is $95,000-$105,000. Compensation varies based on a variety of factors which include (but aren’t limited to) such as role level, skills and competencies, qualifications, knowledge, location, and experience. In addition to base pay, certain roles are eligible to participate in our bonus or commission plans, as well as our benefits offerings, and equity awards.