Customer Correspondence Analyst

At Exeter Finance, we are committed to helping customers find the right financing for their next vehicle purchase. By building strong relationships with our customers and network of dealer partners we are able to give options that make sense, getting customers behind the wheel of their car.

Every team member is integral to our success. Whether you're at a servicing center helping customers with their loans, in the field building relationships with dealers, or supporting the company from its corporate offices, you'll enjoy a nurturing, invigorating and positive work environment.

Our vision is to be a premier finance company and lender of choice known for its People, Performance and Service.

Job Description

The Customer Correspondence Analyst will communicate daily with our print and distribution vendors. Must be able to work independently and drive results through a vendor.

Primarily responsible for tracking volumes of all communication vendors, daily. Will validate file transmission with vendors and reconcile volumes transmitted with volumes printed or disbursed electronically. Will identify discrepancies and work with vendor to reconcile these discrepancies.

Will validate and recommend for approval vendor invoices. Will help track and manage physical documents that are stored with offsite vendor. Will assist and have secondary responsibility for updating letter verbiage, supporting non-print communication channels and become familiar with the IT processes related to the distribution and transmission of files with vendors and to MyAccount.

ESSENTIAL DUTIES

• Maintains daily validation of transmission files to the vendor with timely and up-to-date information.
• Reconcile transmission volume with vendor distribution to analyze all variations of volumes. Considering the relative costs and benefits of potential actions to choose the most appropriate one to ensure an effective use of Exeter's business.
• Identify and resolve discrepancies with all vendor(s). Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or negotiating solutions to dispute discrepancies.
• Validate vendor invoices and recommend for approval.
• Build partnerships with assigned vendor(s) and interact as the point-of-contact for daily business.
• Technical review and management to track documents that are archived offsite.
• Assist in management of version control in Exeter's system of record.
• Participation in updating verbiage in outgoing correspondence to improve effectiveness and/or organizational productivity.

EDUCATION AND EXPERIENCE

• Bachelor's degree or (2+) equivalent work experience or combination of both.
• Previous experience working with and communicating directly with vendors
• Ability to work independently in a fast paced high volume position
• Proficient in Microsoft Office Suite, including Excel and Word.
• Ability to manage complex processes and produce reports from beginning to end.
• Excellent verbal and written communication skills

Exeter Finance LLC is an Equal Opportunity Employer.