Customer Correspondence Specialist

At Exeter Finance, we are committed to helping customers find the right financing for their next vehicle purchase. By building strong relationships with our customers and network of dealer partners we are able to give options that make sense, getting customers behind the wheel of their car.

Every team member is integral to our success. Whether you're at a servicing center helping customers with their loans, in the field building relationships with dealers, or supporting the company from its corporate offices, you'll enjoy a nurturing, invigorating and positive work environment.

Our vision is to be a premier finance company and lender of choice known for its People, Performance and Service.

Job Description

Job Summary

The Customer Correspondence Specialist is responsible for the proper preparation and documentation of Statutory Notices such as right to cures, notice of intent to sell, deficiency letters and other letters as applicable. This position will require adherence to all state and federal guidelines for the collections process. This role requires a self-starter and independent decision making. Knowledge of all areas in Collections & Loss Mitigation is generally expected.

Job Duties

• Generates letters and notices with accuracy throughout the day. Monitors department mailbox for incoming letter requests.
• Performs quality checks for all outgoing statutory notices including Cures, Notice of Intent to sell, Insurance paid in full letters and deficiency notices.
• Meets individual and departmental objectives set by department management. Strives to continuously improve the quality and productivity of work.
• Accurately documents all account activities and pertinent information to include but not limited to the generating quality check and mailing of all letters and notices.
• Strictly adheres to all company policies and procedures when generating letters and notices.
• Makes recommendations to management of process and policy gaps
• Monitor Customer Correspondence controls to ensure compliance to policy and procedures
• Other duties as assigned.

Education and Work Experience

• High School Diploma or equivalent. College degree preferred.
• Two (2) years of work-related experience. Experience in the finance or credit industry preferred.
• Two (2) years of administrative support experience preferred.
• Proficiency in Microsoft Word and Excel required.
• Strong analytical & problem solving skills required, as well as the ability to utilize appropriate analysis, judgment, and logic.
• Excellent written and verbal communication skills required.
• Self-motivated with the ability to complete multiple tasks with minimal supervision.
• High attention to detail; able to methodically review the execution of procedures and identify issues.
• Familiarity with indirect loan documentation, i.e. contracts, ancillary products, certificates, bankruptcies preferred
• Database skills preferred
• A working knowledge of automobile finance, collections, loan services, and/or specialty areas preferred.
• Proficiency in SHAW Collections and SHAW Retail preferred.

Exeter Finance LLC is an Equal Opportunity Employer.