Customer Data Optimization Coordinator

Publishers Clearing House (PCH) has an exciting opportunity for a Customer Data Optimization Coordinator. This role serves as a resource to business and technology teams, seeking knowledge and resolution of various data issues - working closely with segmentation, email marketing and Big Data teams. PCH is looking for a highly motivated individual with a strong sense of ownership, technical and analytical capabilities as well as an aptitude for seeing things through to completion in a manner that ensures accuracy and timeliness.
Responsibilities include but are not limited to:

• Balance technology and business issues and be able to communicate appropriately with both technology and business experts
• Work with Marketing/Operational teams to help build filters, queries to optimized email marketing efforts for all programs across PCH
• Working with business and segmentation engine team to help define and create segments to meet marketing and Advertising Media team objectives
• Evaluate and utilize third party segmentation tools to align customer first party data to online experiences via persona segment creation utilize real time events
• Analyze and evaluate data gathered from multiple sources and reconcile/address conflicts or business issues
• Conduct independent analysis and review requirements utilizing knowledge of business systems and requirements, with ability to supply alternative suggestions/improvements to requirements
• Help Data Governance team develop, implement and manage data quality and protection measures across the company
• Identify, analyze, and interpret trends or patterns in complex data sets and develop charts/reports for presentations of results
• Data Stewardship - help document business requirements towards data capture and business cases, including how data will be used and the time requirements from collection, grooming, to utilizing across PCH's suite of sites/apps Perform other job-related duties and activities as requested

Required Skills/Experience:

• Bachelor's Degree required in Computer Science, Information and Data Management, or Business/Marketing
• 1-2 years related experience
• Outstanding communication and documentation skills as well as the ability to assess the needs of users and translate these into accurate and accessible reports are essential
• Experience with web decision and/or email marketing tools a plus
• MDM / Data Governance tools and Big Data a plus
• High level of curiosity and investigative mind-set with an attention to detail
• Demonstrated ability to be proficient at querying and managing data
• Experience with Tableau is a plus
• Strong analytical, creative thinking and problem-solving skills
• Proficiency in MS Office including Excel
• Excellent interpersonal skills and highly experienced at dealing with clients/users at all levels, singly and in groups
• Demonstrated sense of logic, creativity, decision making and problem resolution
• Ability to multi-task and provide high quality solution under pressure
• Qualified candidates should possess a strong attention to detail and be able to thrive in a fast paced, constantly changing environment

Publishers Clearing House (PCH), headquartered in Jericho, NY, and with offices in NYC, Portland, ME and Austin, TX, is a leading direct-to-consumer company offering a broad range of products, digital entertainment services to consumers as well as customized solutions for advertisers. Our continued success in today's new digital publishing environment is built on PCH's unique, free-to-play, chance-to-win value proposition, which enables individually personalized offers based on the trusted first-party relationship we maintain with millions of consumers and is fueled by the excitement of the Publishers Clearing House brand.
Join our winning team and apply today!

PCH is an Equal Opportunity Employer