Customer Data Specialist I

Come Be Part of a Mission that Matters!

Essential Duties and Responsibilities:

• Work with sales and customer success teams to provide technical knowledge and process data requests
• Works closely with Data Services team to resolve customer data inquiries and performs issue resolution
• Works with internal departments to perform acceptance or regression training when requested
• Data quality control, uploads, and report generation for Neogen Genomics customer base
• Processing of customer data requests
• Basic troubleshooting and investigation of customer data to ensure accurate delivery
• Evaluate customer order submissions for completeness and identify and correct issues to ensure accurate testing and sample information
• Technical expertise regarding customer data delivery and reporting
• Work cross functionally within department to assist customers with technical data inquiries
• Report optimization and development assistance
• UAT testing for new products and reports
• Assist with on-site customer visits and provide training as requested
• Actively participate in Team huddles, meetings, and continuing education
• Other duties as assigned

Education and Experience

• BS degree in life sciences discipline such as Animal Science, Bioinformatics, Biochemistry, Chemistry, Genetics, etc. or equivalent Neogen work experience is required.
• 1-3 years of customer service experience preferred

WHO IS NEOGEN:

Neogen is home to the largest genomic operation in the world! Our worldwide genomics operations deliver innovative, affordable DNA testing for the discovery and commercial application of genomic advances that enhance the safety and abundance of life. Our genomics tools are used by farmers and ranchers, and veterinary practitioners, to provide the best animal care possible, as well as enhance breeding programs.

Neogen's culture combines stability with a deep belief in providing professional and personal growth. Our Pillars of Trust - the principles that guide our everyday decision-making, include Openness, Honesty, Credibility, Respect, and Service. It's our belief in these characteristics that provides a consistent, happy and healthy work environment for our employees.