Customer Delivery Architect - Automation

What You'll Do
One of our largest CX SP Automation accounts is needing Customer SW/Automation Architect to help evolve and strategize on additional automation services to support the customer relationship and technical strategy. Expertise in Cisco and Open-Source network automation for business processes, network engineering, network optimizations and operations efficiencies is required. Candidate should be experienced mass-scale automation solutions and concepts that include multivendor networks including Ansible, BPA and Cisco Network Service Orchestrator.
Through the working relationship with the customer, Architect is responsible for ensuring the Cisco and Cisco Customer Experience strategy is conforming to the customer's needs. Additionally, the Architect needs to always look at the future with the customer ensuring Cisco is aware of any current challenges and/or growth where potential Cisco solutions and/or Cisco Customer Experience offerings can be proposed.
In addition to being aligned with the customers' strategy, you must be aligned closely with all Cisco Customer Experience teams engaged at the customer. This includes helping provide clear and concise customer requirements, ensuring the team is working towards the correct solution for the customer, the customer is understanding of the solution proposed by Cisco, and that any potential gap or issue is identified and brought to the attention of the correct Cisco team members and ultimately the customer. This involvement with internal Cisco teams will include providing key account updates to management while working across functional areas with many different architects and engineers.
Job responsibilities include customer technical services relationship management, alignment of services strategy with Cisco Sales and strong technical leadership on automation solutions and architectures.
Expect 10-15% travel.
Who You'll Work With
Working closely with Cisco's Customer Experience (CX) Account team. Drive solution delivery improvements through automation, testing and best practice's implementation to optimize deployments, accelerate customer value-realization and improve overall service reliability.
Who You Are
You are a strategic leader with a depth of experience driving transformation across an expansive set of technologies across the Globe. You can assess the existing environment and accurately anticipate the requirements of our customers in the coming 12-18-24 months. You have proficiency in strategizing and delivering transformational projects / programs. You possess strong interpersonal skills, are an active listener, capable of synthesizing high level information. You can build relationships and credibility at senior VP and CXO level. You have solid collaboration, influencing and facilitation skills, with the ability to influence and lead outside of organization and across roles and functions. You have proven and effective team leadership and collaboration skills, to work effectively with and through others and able to control conflicting pressures and priorities while resolving complex issues. You are proficient in applying key elements required to effectively carry out change, and build them into offers, our offers.
Job responsibilities include customer technical services relationship management, alignment of services strategy with Cisco Sales and strong technical leadership on automation solutions and architectures. Expect 10% travel when not in Atlanta.
Our Minimum Requirements Are As Follows

• You've achieved a Bachelor's Degree (MS preferred) with a minimum of 10+ years' related experience
• Have led large-scale market initiatives and organization.
• Conversant, knowledgeable and passionate around customer, market and competitive trends and movements influencing how broad technical transitions are unfolding across IT and Business
• Knowledgeable, articulate and capable to define and deliver high value quantifiable and repeatable business outcome approaches that can be codified in the services offering portfolio
• Demonstrates strong consultative skills in gaining understanding customer business challenges and engaging in joint problem solving
• Credible in a technical discussion at executive and with expert support at technical level

Relevant Technical Experience

• Strong background Agile development practice (i.e. Maven, Github, Jenkins, Artifactory, Unit Testing, documentation (e.g. Javadoc), etc.)
• UI/UX JS framework (e.g. Angular, React, Vue.js, RxJS/Redux, Webpack/Browserify, Jasmine/Karma, etc.)
• Template engine framework (e.g. Velocity, Freemarker, Thymeleaf, etc.) will be beneficial
• RDBMS (e.g. Oracle, PostgreSQL, MS SQL, MariaDB, MySQL, etc.)
• NoSQL DB (e.g. MongoDB, Cassandra, Hadoop, Elastic, etc.)
• Workflow engine with BPMN 2.0 (e.g. Camunda)
• ORM (Object Relational Mapping) framework (i.e. Hibernate, Spring JPA are preferable)
• Working knowledge of Kubernetes and/or OpenShift
• Hands-on experience with software integration - Web Services (SOAP/RESTful), ESBs
• Hands-on experience with SDLC tools (Jenkins, Git, Automated Testing Frameworks)
• Experience (about 3-5 years) in delivering on complex and highly scalable software projects

We Are Cisco
#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Here's how we do it.
We embrace digital, and help our customers implement change in their digital businesses. Some may think we're "old" (30 years strong!) and only about hardware, but we're also a software company. And a security company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can't put us in a box!
But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.
So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool.
Cisco Covid-19 Vaccination Requirements
The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco may require new hires to be fully vaccinated against COVID-19 if the role requires business-related travel, meeting with customers/partners (including visiting third-party sites on behalf of Cisco), attending trade events, and Cisco office entry, unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.