Customer Deployment Manager

About JLL -

We're JLL-a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!

Job Description

As a member of the JLLT Services organization, the Customer Deployment Manager contributes to development and implementation of the JLL/T strategic plan while professionally and proactively managing activities and processes relating to the implementation of JLL/T products and services. The Customer Deployment Manager must be able to translate client needs into actionable activities, coordinate client and JLL/T resources and be responsible for managing the scope, cost, schedule, and contractual deliverables including applying techniques for planning and tracking, change control, and risk management. The Customer Deployment Manager will also manage project resources, primarily from a matrixed management perspective and establish effective communication plans with the project team and the customer. A consultative mindset, providing day to day direction to the project team and regular project status updates to the customer are critical to the success of this role.

The Customer Deployment Manager will leverage and adopt project management tools and procedures to coordinate interdepartmental activities and ensure quality, accuracy, efficiency and on-time and on-budget delivery of client projects.

Primary Requirements

Demonstrated SaaS Project Management experience, client management, Visio, Excel, Strong written and verbal communications, consultancy mindset, detail oriented, organized, risk management and scope management, ability to manage multiple product implementations concurrently

Preferred

PMP, Enterprise System Management Experience, IT Consulting experience, Smartsheet, SharePoint, Salesforce, Stakeholder management, Risk and Issue Management and Mitigation planning, Financial Management, Relationship Management

Key Qualifications and Competencies:

• Minimum 5 years client management experience, including demonstrated ability in building relationships with new clients, and cultivating and growing relationships over time.

• Minimum 7 years' project management experience in a client service environment.
• Experience eliciting business requirements, success criteria and value propositions.

• Execute project-controlled tasks required to meet an approved project's objectives. Identify roadblocks, mitigate risks and establishes project priorities.
• Initiates, plans, executes, monitors, controls and closes assigned projects.
• Develop initial scope, project plans and timeline of project-based resources.
• Troubleshoot project problems and develop plans to adhere to timelines and budgets. Anticipate risks and issues. Establish options and solutions, considering impact of decisions. Know when to escalate to seek leadership guidance and provide options.
• Implement change control procedures when needed to evaluate, seek approval of, and communicate changes in scope, timeline, or budget.
• Develop documentation and deliverables in accordance with Corrigo project management methodology. Ensure audit trails and sign-offs are in place for each project.
• Provide analysis and consultation to determine project requirements, scope, and application of Corrigo's industry based best practices.
• Maintain effective communications with supervisor, project sponsor, vendor (if applicable), and appropriate Corrigo staff to ensure project status and issues are known.
• Identify, establish, and maintain excellent business relationships. Communicates recommendations for decision makers.
• Manage project to established success criteria.
• Exhibit negotiation skills with internal department, project team, vendors, and business. Understand audience. Communicate up, down, and across the team.
• Demonstrate critical thinking skills, understand the business, and facilitate decisions based on what's best for the organization.

• Demonstrate a focus on continuous improvement in project delivery.
• Comprehensive knowledge of Corrigo methodology governance and best practices
• Proficient in both waterfall and agile methodology
• Experience-honed approach to risk aversion, risk management and change control.
• Demonstrated ability to think 'outside the box' to solution and pivot as needed to meet customer business objectives within constraints of scope
• Ability to manage multiple product workstreams concurrently and looking at the 'bigger picture' of cross product impacts to delivery and scope

Nice to Haves

• Bilingual
• Knowledge of facilities management industry and related components
• Six Sigma Certification
• Knowledge of integration API's, middleware, and other integration terminology
• Contract review, structuring, and refinement

Benefits:

Our benefits are a good reason to come to JLL.

We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial and personal well-being. Our underlying benefits philosophy is this: be fair to our people, and provide opportunities for those who take advantage of our programs and resources to lower their health costs and increase their personal and financial security.

Benefits to eligible employees, include:

• 401(k) plan with matching company contributions
• Medical, Dental & Vision Care
• 6 weeks of paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Flexible Work Arrangements may be available
• Executive Benefits

Estimated compensation for this position is:

$100K-105K

The salary listed is an estimate and not guaranteed. A salary offer will vary based on applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data

What you can expect from us

We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.

We can't wait to see where your ambitions take you at JLL. Apply today!

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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This position may require you to be fully vaccinated against COVID-19. If required, you'll be asked to provide proof that you're fully vaccinated upon your start date. You're considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

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Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.