Customer Desk Planner

Position Summary:

Position is responsible for Customer order's management. To manage cost, shipment, delivery effectively. Coordinate with other functions to meet business requirements.

Key Areas of Responsibilities:

• Check EDI (Daily, Weekly, monthly) and prepare shipment planning as per customer need.
• Check the short-term DOS projection vs production plan.
• Works with the production /quality / logistics dept to ensure on-time delivery to customers.
• Demand arbitration as per customer feedback, market conditions and trend charts.
• Optimize FGI (revise the month end forecast).
• Follows and reports the customer delivery performance indicator for own customer portfolio (disputes creation).
• OTTR forecast calculation based on the tracking sheets.
• Define and implement action to improve MAPE/BIAS.
• Checks the weekly customer demand, ensures that it is in accordance with the sold capacity and informs the direct manager any outstanding order.
• Phase in / phase out with customers with liquidation planning to avoid E&O.
• Optimizes special transports to customers.
• Quality returns & logistic claims & A CN.
• Quarterly Improvement plan & Kaizen event progress update & review with action Plan.
• Develops the relationship with customers& measures the satisfaction level (VOC) and defines the action plan to improve it & monthly demand calls.
• Quarterly Improvement plan & Kaizen event progress update & review with action Plan.

Education/Qualifications:

• Diploma in Eng / Any graduate.
• Experience : 5 - 10 Years.

ABOUT US

This is an exciting time to join Garrett Motion! Garrett is one of the automotive industry's most iconic brands, a global innovator and technology leader that enables vehicles to be cleaner, more efficient and connected. With a nearly 70-year legacy, we serve customers worldwide with passenger vehicle, commercial vehicle, aftermarket replacement, and performance enhancement solutions.

Our comprehensive portfolio of emission-reducing and zero-emission solutions advance sustainable motion, from world-class turbocharging and electric boosting technologies for hybrids, to electrified powertrains and automotive software.

With innovations that combine the best of mechanical and electric, Garrett is redefining zero-emission automotive technologies.

ABOUT THE TEAM

The Garrett Integrated Supply Chain (ISC) organization manufactures and delivers safe, high quality products and services, on time, at a competitive cost to customers globally. We make quality a competitive advantage and provide world-class delivery and flexibility thanks to a result-oriented operating system which sustainably drives top performance and continuous improvement across the business in full alignment with our strategic priorities.