Customer Development Director - Big Box Specialty

Job Description:

Customer Development Director - Big Box Specialty

Phoenix, AZ

The Customer Development Director is responsible for leading retail customer teams to deliver top and bottom-line growth, market share growth, and associate development through a multi-year customer and people strategy.

This role will interact with and influence across internal functions to deliver innovation and activation plans identified through multi-year customer strategy.

This role will lead development of associates and creating an inclusive high-performing team culture in which all associates can perform their best.

What are we looking for?

• 10 years of business experience in CPG industries.
• Minimum of a BA/BS. MBA, advanced degree, or comparable advanced experience a plus.
• Experience across Sales, customer service, logistics, marketing services, and brand marketing or similar functions
• Strong eCommerce customer experience (Walmart, PetSmart, Amazon, Grocery OMNI retail)
• Strong experience in customer and shopper differentiation
• General Management acumen with budgetary responsibility
• People Leadership of large teams
• Strong computer skills and systems literacy
• Solid understanding of industry and trade channel
• Ability to travel up to 25% of the time
• Top CPG customer experience preferred.

What will be your key responsibilities?

• Provide sales functional team leadership and provide voice of customer into the creation/execution of overall functional strategies/enablers, key initiatives, etc. for $490m portfolio., and team of 20 associates.
• Accountable for overall resource and budgetary management, to ensure profitable business growth via the achievement of specific GSV/NSV, market share, brand, pack and distribution targets.
• Accountable for talent management as well as talent development of team ensuring resources are aligned in a manner that leverages both Mars Pet Nutrition and customer strategies.
• Manage $100M+ budgets across Trade, Marketing Services, Retail Media, Logistics, and Non-Working to deliver mutually profitable business plans.
• Strong understanding of customer fulfillment methods within an Omni environment and how to best create value for our brands and customers.
• Manage the collaborative relationship with retailer partners that delivers customer satisfaction and fosters an environment to achieve Mars Petcare business plans and growth objectives.
• Develop and manage store format strategies, aligning the sales team as well as cross-functional resources/leaders to support execution and deployment of critical tactics and action plans.
• Provide critical customer input into Mars Petcare around the development of go-to-market (i.e. new item launches, trade deployment, pack creation, etc.) plans and activity sets. Help develop forecast, and provide input on new product concepts, initiatives, and brand plans.
• Provide leadership in strategy planning, developing new approaches and processes that ensure better customer planning, input, and alignment as well as development of improved activity sets.
• Be a team player, identifying ways to win and collaborating on objectives and vision to accelerate TTL Mars Pet Nutrition business

What can you expect from Mars?

• Work with over 130,000 like-minded and talented Associates, all guided by The Five Principles.
• Join a purpose driven company, where we're striving to build the world we want tomorrow, today.
• Best-in-class learning and development support from day one, including access to our in-house Mars University.
• An industry competitive salary and benefits package, including company bonus.

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Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.