Customer Education Manager

Who is Flock?

Flock Safety is an all-in-one technology solution to eliminate crime and keep communities safe. Our intelligent platform combines the power of communities at scale - including cities businesses schools and law enforcement agencies - to shape a safer future together. Our full-service maintenance-free technology solution is trusted by communities across the country to help solve and deter crime in the pursuit of safer communities for everyone.

Our holistic public safety platform is comprehensive and intelligent providing the actionable evidence needed to solve deter and reduce crime across neighborhoods schools businesses and entire cities. Without compromising transparency or privacy we are turning unbiased data into objective answers.

Flock strives to offer a career-defining experience where you can also make an impact on your community. While safety is a serious business we are a supportive team that is optimizing the remote experience to create strong and fulfilling relationships even when we are physically apart. Our group of hard-working employees thrive in a positive and inclusive environment where a bias towards action is rewarded.

We have raised over $380M in venture capital from investors including Tiger Global Andreessen Horowitz Matrix Partners Meritech Capital Partners and Initialized Capital. Now surpassing a $3B valuation Flock is scaling intentionally and seeking the best and brightest to help us meet our goal of reducing crime in the United States by 25% in the next three years.

The Opportunity

The more our customers utilize Flock Safety the more crime gets solved. We have proven this to be true and understand the importance of investing in a role fully dedicated to educating our customers. Various teams have all contributed to this effort but in order to reach the efficiency and scale we are looking to build we need someone to spend all day every day thinking about this.

This individual will learn Flock inside and out and deliver training to ensure our customers are comfortable using Flock best practices.

The Skillset

• 2+ years leading both in person and virtual trainings to a wide variety of roles and user personas

• 5+ years in Customer Facing Roles

• Creating Presenter Guides to ensure quality and consistency in training content and offerings

• Ability to enthusiastically lead and facilitate a large group and end users

• Experience creating and maintaining a Certification Program

• Track record of partnering with internal stakeholders (Product and Engineering) to ensure we have the proper content available ahead of releases

• Experience launching or contributing to a Learning Management System to promote on-demand training offerings

• Willingness to travel to customer sites

• Highly adaptable individual who embraces change and knows how to pivot when confronted with new challenges

• Communicates clearly and concisely about both technical and non-technical subject matter

• Diplomatic tactful and poised under pressure with a high comfort with ambiguity

• Demonstrate strong follow-through and ability to self-manage multiple tasks and projects at once

Feeling uneasy that you haven’t ticked every box? That’s okay; we’ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day.

90 Days at Flock

We are a results-oriented culture and believe job descriptions are a thing of the past. We prescribe to 90 day plans and believe that good days lead to good weeks which lead to good months. This serves as a preview of the 90 day plan you will receive if you were to be hired as a Customer Education Manager at Flock Safety.

The First 30 Days

• Time to learn! Soaking up as much information as possible on our platform and customers to confidently deliver 3 trainings by Day 30

The First 60 Days

• Deliver Admin trainings to new customers in three verticals (Community Safety Law Enforcement and Commercial Businesses)

90 Days & Beyond

• You are running trainings in all aspects of Flock and have a strong opinion on the roadmap for future offerings

The Interview Process

We want our interview process to be a true reflection of our culture: transparent and collaborative. Throughout the interview process your recruiter will guide you through the next steps and ensure you feel prepared every step of the way.

• Our First Chat: During this first conversation you’ll meet with a recruiter to chat through your background what you could bring to Flock what you are looking for in your next role and who we are.

• The Hiring Manager Interview: You will meet with your potential future boss to really dive into the role the team expectations and what success means at Flock. This is your chance to really nerd out with someone in your field.

• The Panel: Learn more about the team responsibilities and workflows. You should be prepared to speak about past projects how you collaborate and communicate with others and how you live our values. Depending on the team and role you are interviewing for you may meet with several teammates as well as cross-functional partners.

The Perks

💰 Salary & Equity : In this role you’ll receive a starting salary of $80000-$110000K as well as stock options

🌴 Use what you need PTO : We seriously mean it plus 11 company holidays and your birthday off!

⚕️ Fully-paid health benefits plan for employees : including Medical Dental and Vision and an HSA match.

👪 Family Leave : All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time.

🍼 Fertility & Family Benefits: We have partnered with Maven a complete digital health benefit for starting and raising a family. We will reimburse $10000 a year for adoption surrogacy or fertility.

🧠 Mental Health: All employees receive an annual subscription to Headspace .

💖 Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support

💸 Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants model tax scenarios and answer general questions.

💻WFH Stipend: $150 per month to cover the costs of working from home.

📚Productivity Stipend: $250 per year to use on Audible Calm Masterclass Duolingo Grammarly and so much more.

🏠Home Office Stipend: A one-time $750 to help you create your dream office.

🏢Coworking Space: If you’re not local to our ATL HQ we’ll provide $250 a month to get you set up with an All Access Membership to WeWork (or a local coworking space in your area).

🐾 Pet Insurance: We’ve partnered with Pumpkin to provide insurance for our employee’s fur babies.

Flock is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive transparent and collaborative. Mutual respect is central to how Flock operates and we believe the best solutions come from diverse perspectives experiences and skills. We embrace our differences and know that we are stronger working together.

If you need assistance or an accommodation due to a disability please email us at [email protected]. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process.