Customer Education Program Manager

We have a remote-first culture. This role can be fully remote or hybrid if you are in San Francisco or New York. We encourage you to work in the way that best suits you.

How you can help make a better world of work

As Culture Amp as a business and our Customer Success, Support & Experience team grow, we want to continuously improve and evolve how we help our customers create a better world of work at their organizations. 

Customer education is an important part of the Culture Amp customer experience today, and we’re looking for a Lead Customer Education Manager to take ownership of this program to ensure educational content drives value realization and satisfaction for our customers and helps Culture Amp grow and scale for the future. This role will be highly cross-functional, partnering with our Product teams as we build out new offerings, and collaborating deeply with Customer Success & Support to drive our shared outcomes. 

As part of the Customer Experience team, you will: 

• Lead the scaled education team, driving our global customer education vision and outcomes 
• Own strategy & build content in our customer learning platform, Culture Amp Training 
• Collaborate with and coach Campers who create educational content
• Identify and innovate new ways of driving customer outcomes, including badging programs, using new tools and methods, learning paths, etc. 
• Partner with Product, Product Marketing, Customer Marketing, and more on cross-functional initiatives like new product launch, adoption campaigns, etc. 
• Conduct data analysis and gather Camper and customer feedback to inform strategy and content iteration
• Own the relationship with education vendors like Skilljar

You have: 

• 4-6 years driving or owning customer education in a SaaS environment
• Experience leading a team or coaching colleagues on education projects and initiatives
• The ability to identify hypotheses, design experiments, and assess their effectiveness in driving customer outcomes 
• The ability to lead complex projects from start to finish and measure your success
• You excel at creating clear and impactful content and communications, both internally and externally

Please keep reading...

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit. 

Non average workplaces attract above average people.

We consider ourselves anything but average and strive to make a home for different types of people from around the world to do their best work and have fun doing it. So we have created 4 “not your average” values that we live by, take a read, and if this sounds like the environment for you, please apply! 

We are extremely proud of the Culture we have built, but don't just take our word for it, our Glassdoor reviews speak for themselves! 

We are committed to not only making a better world of work, but also a better world. So we are proud to be recognised as a certified B-Corp.

We believe that inclusive businesses are better, not just for “company results”, but for the world. We have a strong commitment to Anti-Racism, and endeavor to lead by example. Every step we make as a business towards anti-racism is another step we can support our customers in making a better world (of work). You can see our current commitments to Anti-Racism here.

We ensure you have the tools you need to thrive both in and out of work.

• MacBooks for you to do your best work 
• Share Options - it’s important to us that everyone is an owner and can share in our success
• Medical insurance - for you and your family so you can feel safe in these uncertain times
• Excellent parental leave and in work support program - for those families to be
• Flexible working schedule - where we can, let’s make work, work for you
• Fun and inclusive digital, and (in the future) in-person events

Most importantly. An opportunity to really make a difference in people’s lives.

Here are a few highlights from Culture Amp

• What is a People Geek?
• Learn how Culture Amp has impacted businesses around the world
• What does Culture First mean?