Customer Education Specialist

Customer Education Specialists nurture growth and foster community among Klaviyo’s customer base. You’ll own the adaptation and execution of educational materials provided by the Curriculum Development Team. The training formats include, but are not limited to, small group trainings, large webinars, multi-session summits, and in-person events. You’ll collaborate closely with fellow members of the Customer Education team, marketing, sales, and customer success more broadly to get customers the information they need. Your key partnership will be with the Curriculum Development team- aligning on key learning objectives, measuring success, and iterating based on quantitative and qualitative information.  

You are a person who thrives on data. By supporting a customer base of thousands of emerging brands, you’ll work in tandem with Curriculum Development to drive adoption and success through various training formats. 

You are an expert communicator and top notch project manager. Working with both internal and external stakeholders, you’ll need to write and speak in a way to inspire and drive action. You will be collaborating with many different business units with different goals and priorities. You will need to be exceptionally clear and direct to drive teams of cross-functional groups to meeting challenging goals.

We are looking for a CES that is passionate about providing the best experience to customers who are scaling their businesses with Klaviyo. You ideally have a strong background in marketing, have a proven track record of project managing on-time, and are an exceptional storyteller. Of great importance- you are comfortable on camera and have experience creating digestible and engaging live sessions and videos. We are interested in individuals who enjoy finding creative solutions to unique problems, who thrive in challenging situations, and want to apply these skills to solve problems for customers using our software at scale.

How You'll Make a Difference

• Facilitate customer success and growth throughout the customer life cycle
• Support a rapidly growing customer base while balancing an ‘at-scale’ mentality with a customer-centric approach
• Research and develop 1 to many customer engagement strategies through different types of training
• Deliver engaging trainings to a variety of audience sizes from one-on-one to sessions over 1k attendees.
• Deliver actionable insights and strategic recommendations to the Customer Success, Support, and Product/Engineering teams

Who You Are

• You’re a customer success champion with a track record for building and nurturing relationships through live trainings and webinars
• You are passionate about marketing, especially engaging DTC brands
• You effectively balance smart strategy with relevant content that helps businesses grow while hitting challenging goals
• You thrive in a fast-paced, adaptable environment with multiple priorities
• You enjoy working on collaborative cross-functional teams
• You have excellent organizational and project management skills
• You’re have stellar communication skills via phone, video conference, and email
• You thrive on data and use Excel, Tableau, or similar software, to turn data into actionable insights
• You ideally have experience using ecommerce platforms and advising customers on marketing strategy